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Hpc Site Supervisors

2 months ago

Bridgwater, United Kingdom Somerset Passenger Solutions Full time

Somerset Passenger Solutions is currently looking for Supervisors to work onsite at HPC. Reporting to the Duty Manager/Lead Supervisor you’ll be responsible for managing the flow of drivers and services from departure points and along routes, ensuring the delivery of a safe, punctual, reliable and customer focussed service.

SPS Bus was formed to serve the passenger transport needs of the largest construction project in Europe - Hinkley Point C. We transport thousands of clients to and from the site every day, working 24/7 to ensure that construction remains on schedule. We are first and foremost a people business with our colleagues and clients at the heart of everything we do. We bring together an exceptional mix of people to provide specialist passenger transport solutions and we are dedicated to delivering excellence.

**Key tasks**:

- Identifying and resolving daily operational issues, including scheduling and allocation, vehicle issues and driver queries.
- Escalating key concerns which cannot be resolved immediately to your line manager whilst providing proactive suggestions for resolutions in a timely manner.
- Supervising the North Plaza bus stand and Internal stops and secure gate areas, utilising the Tracking software, proactively engage with customers, manage queues and ensure social distancing is adhered to where required.
- Championing behavioural safety and having positive safety conversations with colleagues to drive change whilst challenging unacceptable behaviours
- Completing the correct processes after an incident occurs in a timely and accurate manner.
- Completing an accurate and concise record of passenger numbers upon arrival, allocation and departure of buses to the bus stand area, ensuring they are submitted to the Lead Supervisor at the end of the shift.
- Ensuring all relevant and notable information is documented and communicated to the Lead Supervisors at the end of each shift.
- Actively engaging with both supervisor and driver colleagues through listening, effective communication, having awareness of mental health issues, providing support and recognition.

**Hours of work**:
Full Time. 45 hours per week.

5 days out of 7. (You have to be available 7 days a week to be able to be on this rotational shift pattern.)

Start time 1045 Finish time 2015

**About you**:
Essential qualifications/skills:

- Good understanding of IT
- Supervisory experience
- IOSH Working Safely (training provided)
- Banks person trained (training provided)
- Driving Licence

Desirable qualifications/skills:

- Experience in delivering a high level of customer service and dealing with customer complaints
- Management experience
- PCV licence holder
- First aid trained
- CITB or CCNSG (training can be provided)
- Level 3 Health and Safety Supervisory Course (training provided)

**A summary of benefits**:

- Pay £15.03 per hour (Annual pay review linked to RPI)
- Pension - 5% contributory pension matched by us
- National retailers discount scheme
- Free bus travel & reduced rail travel for you and your family
- Life assurance
- 24/7 Employee Assistance Programme
- Discounted gym membership
- All PPE provided

**Please note** - All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate. This standard is designed to provide a level of assurance as to the honesty, integrity and values of individuals who are required to work at a Nuclear Licenced Site, or who may have access to sensitive nuclear information.