Hpc Supervisor

6 months ago

Bridgwater, United Kingdom Somerset Passenger Solutions Full time

**A summary of benefits**:

- Annual pay review linked to RPI
- Pension - 5% contributory pension matched by us
- National retailers discount scheme
- Free bus travel & significantly reduced rail travel for you and your family
- Life assurance
- 24/7 Employee Assistance Programme
- Discounted gym membership
- All PPE provided
- Smart health benefits including: 24/7 access to an online GP, health check, for you (and your children aged 21 and under)
- Simply health cash back benefit: £60 per year for optical treatment, £60 per year for dental treatment, £250 per year for consultations and £150 per year for therapy treatments for you (and your children aged 24 and under)

Somerset Passenger Solutions was formed to serve the passenger transport needs of the largest construction project in Europe - Hinkley Point C. We transport thousands of clients to and from the site every day, working 24/7 to ensure that construction remains on schedule. We are first and foremost a people business with our colleagues and clients at the heart of everything we do. We bring together an exceptional mix of people to provide specialist passenger transport solutions and we are dedicated to delivering excellence.

Based at HPC and reporting to the Duty Manager/Lead Supervisor, you’ll be responsible for the delivery of a safe, punctual, reliable and customer focused service by making use of available technology to manage the flow of drivers and services from departure points and along routes. You will proactively engage with our customers and colleagues to ensure customer needs and expectations are always met and surpassed where possible.

**Summary of key tasks**:

- Championing behavioural safety and having positive safety conversations with colleagues to drive change whilst challenging unacceptable behaviours
- Identifying and resolving daily operational issues including scheduling and allocation, vehicle issues and driver queries
- Escalating key concerns which cannot be resolved immediately to your line manager whilst providing proactive suggestions for resolutions in a timely manner
- Supervising the North Plaza bus stand and Internal stops and secure gate areas, utilising the tracking software. Proactively engaging with customers, managing queues and ensuring social distancing is adhered to (where required)
- Supervising all activities within SPS locations and HPC locations
- Completing the correct processes after an incident occurs in a timely and accurate manner
- Working with all colleagues to embed and champion our SPS Vision, Mission and Values whilst taking every opportunity to demonstrate them
- Completing an accurate and concise record of passenger numbers upon arrival. Allocation and departure of buses to the bus stand area, ensuring they are submitted to the Lead Supervisor at the end of the shift
- Ensuring all relevant and notable information is documented and communicated to the Lead Supervisor at the end of each shift
- Actively engaging with both supervisor and driver colleagues through active listening and effective communication and providing appropriate support

**Summary of essential skills / experience required**:
**Essential**:

- Good understanding of IT
- Supervisory experience

**Desirable**:

- Experienced in delivering a high level of customer service and dealing with complaints
- Management experience

**Qualifications / knowledge required**:
**Essential**:

- Driving Licence
- IOSH Working Safely (Training provided)
- Banks Person Trained (Training provided)

**Desirable**:

- Influencer Training (Training provided)
- PCV/CPC Licence Holder
- First Aid Trained
- CSCS/CCNSG (Training Provided)
- Level 3 Health & Safety Supervisory Course (Training provided)

**Please note** - All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate. This standard is designed to provide a level of assurance as to the honesty, integrity and values of individuals who are required to work at a Nuclear Licenced Site, or who may have access to sensitive nuclear information.

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