Customer Service Advisor

2 weeks ago


StokeonTrent, United Kingdom PalletOnline Full time

**Part time position available within ecommerce haulage company.**

**Role Summary**
This is a live chat and phone support role. Experience with both would be beneficial, but not essential. **Your CV must demonstrate your ability to communicate well.**

We are a company in ascendancy for our industry - online pallet deliveries. We are pioneers in this sector of ecommerce and you can become a key person within our team. Allowing you to shine at what you do best with a great team of highly experienced professionals to back you all the way.

**Office Environment**
Our office has a friendly vibe and our team get on exceptionally well throughout all departments. There is no micromanagement here, we work together for a common goal of growing our website through excellent support and easy to use features. Work nights out are arranged where possible for team bonding. Come and join us in our new £10 million custom built facility. Here you will work in one of the best office setups in not just Stoke on Trent, but the country. **It's certainly an exciting time to become part of the team**

**Duties**
- Using our online Live Chat to interact with customers.
- Follow up phone support when necessary.
- Dealing with collection and delivery depots over phone and software - training provided.
- Build and maintain positive customer relationships.
- Provide a high level of customer service at all times.
- Insurance claim handling within existing network operation.
- Booking truckloads with various providers, full training given.
- Behave in a manner that serves as an example to others with a positive attitude, values and principles within the company.

**Skills & Experience**
- Previous customer care support is preferred.
- Knowledge of online chat would be a great advantage here.
- Experience within the haulage industry is great if available, but not essential.
- Excellent customer service skills.
- Strong and confident communication skills, both written and verbal.
- Calm and patient, able to work under pressure.
- Punctual and reliable.

**Benefits**
- **Salary**:

- £11,000-£12,000
- PART TIME - Monday to Friday - 2pm to 6pm
- **Start Date** - _**Immediate Start**_

**Job Types**: Full-time, Permanent

**Salary**: £11,000.00-£12,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent, ST6 4NU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location



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