Customer Service Executive

2 weeks ago


London, United Kingdom Informa Connect Full time

Company Description

Informa Connect is a live events, digital content specialist connecting professionals with knowledge, ideas and opportunities. You will be working within a small team providing customer service for two divisions, TLA & Infoline and Energy, Maritime and Agra. Who host a variety of both large and more intimate conferences and residential courses globally, offered virtually and face to face.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

**Job Description**:
The main priority in this role is to deliver excellent customer service.

As a provider of high quality business and professional/academic training, our external customers are delegates. Your internal customer is the conference business.

Key Duties:
Dealing with all aspects of delegate bookings including:

- Registration
- Payments
- Accurate data entry on the Informa registration system
- Customer enquiries & handling complaints etc
- All registrations received must be entered on the Informa registration system (SAP)
on a daily basis

Other aspects of the role:

- Answering telephone enquiries
- Liaison with internal departments (e.g., Sponsorship & Exhibitions, Credit Control, Marketing, Production, Telesales) when required
- General admin duties

**Qualifications**:

- Prior customer service experience would be very advantageous
- Extremely organised - time management skills are vital
- 100% accurate, meticulous - very good on detail
- Polite, personable & professional - likes dealing with people via the telephone
- Ability to work under pressure and enjoys a very busy working environment
- Able to multi-task
- Hardworking & diligent
- Proven ability to use initiative when required and to go ‘above and beyond’ in order to deliver excellent customer service
- Previous experience working remotely

Additional Information
- Normal working hours are 0900 - 1730 (Monday - Friday) although there is some flexibility
- However the international nature of our business may occasionally require an earlier start or later finish times to accommodate international time zones - as the business requires
- This is a remote job however, there is the option to hot desk in the Blackfriars office on occassion



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