Estate Improvement Officer

4 weeks ago

London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

We are modernising our Housing and Tenancy Management function to prioritise a public servant ethos, around serving our tenants and attending to their needs, to prevent problems in their tenancies, improve the quality of the homes we provide, and enhance the quality of their lives. Managers and staff will develop pride in what they do and how they do it, to make a tangible difference. The Housing and Tenancy service carries out core tenancy and housing management services for all tenancy types across the borough. It operates through community or neighbourhood areas that are determined by taking into account the type of stock within the area, their density, and levels of anticipated tenant engagement and needs.

**About The Role**

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the employee specification.

**Key Responsibilities**:
1.Proactively interact with residents to build up trusting, professional and caring relationships and work effectively to anticipate the needs of residents to ensure they look after their homes and the estates they live in.

2.Work collaboratively with your colleagues and partner agencies to ensure residents live in Housing Estates they can be proud of and they get the very best service and opportunities to live independently and safely in their homes.

3.Assist to settle tenants into newly built, re-developed and newly acquired council homes, paying particular attention to and resolving new and emerging issues that may arise in new homes.

4.Adopt safe working practices to comply with legislation, policies and procedures, while mitigating risks posed by challenging behaviour, identifying and recording accurate information to minimise risks to others.

**Your Skills**:
1.You have experience of working in an estate-based setting and a good understanding of the council’s role and responsibilities as a landlord and associated legislation and regulations relating to council owned homes.

2.You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to improve the appearance, quality and safety of our estates on an ongoing basis.

3.You work proactively, flexibly and independently, with a keen eye for identifying estate based issues, being an expert problem solver and confident decision maker to resolve issues at the earliest opportunity.

4.You are a high performing individual who works collaboratively with others to achieve targets and service objectives and make the team the very best it can be.

**Essential for the Role**:
1.You have relevant work-based experience and engage in continuous professional development.

2.You can travel independently around the Borough, be physically fit to carry out inspections on Council Estates, and visit tenants in their homes and in community settings as required.

3.A Baseline Personnel Security Standard check is required.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

**Interviews will be held during week commencing 06/03/2023.

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