Head of Unit

**Details**:
**Reference number**:

- 337249**Salary**:

- £51,997**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DVLA - Operations and Customer Service Directorate - Output Services Group**Type of role**:

- Operational Delivery
- Senior leadership**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SwanseaAbout the job

**Job summary**:
Are you an authentic, strong, visible leader with a future focussed mindset?

Do you have the drive and innovation to work and lead a team in an industrial environment?

If so, we'd love to hear from you

Would you like to find out more about the role, the team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can meet the team on **Wednesday 14th February** at **10am.**

**Job description**:
We are looking for a passionate and perceptive leader to join the Output Services Group (OSG) Senior Operational leadership team and take up the challenge of a strong customer service ethos to lead the print, mail and engraving business. As DVLA progresses through its transformation journey and its internal services reduce, the service it provides to the wider public sector is growing. Therefore the post holder will need a continuous improvement focus to ensure continued delivery of a cost effective service.
- As the role holder you will be responsible for leading around 110 staff. You will work with, drive and lead your team to achieve customer service targets, performance and quality standards - exceeding customer expectations through driving quality in operational delivery, improving efficiencies in the workplace and engagement levels within the workforce across two of our sites, Morriston and Ty-Felin.
- You will need to relish the responsibility of this role and have the drive and the determination to be a powerful agent of change. However, you will also recognise that change happens by engaging people at each stage of the process. You will be a strong leader, capable of realising the full potential of your team.
- You will fully support and drive our Business Plan and Strategic agenda, advocating/facilitating change, digitisation and modernisation. You will be comfortable working in an industrial environment, a key element of this role is stakeholder engagement with third party suppliers.

The role can result on occasion the requirement to attend one of the two output facilities during unsociable hours to support or meet with team members working shifts.

**Responsibilities**

Key accountabilities of the role include:
1. Lead the Unit to:

- Achieve key performance targets, performance and quality standards.
- Achieve internal targets and standards.
- Continuously improve efficiency and effectiveness.
- Effectively manage risks.

2. Advance and support the Agency’s strategic, organisational and cultural change programmes by, for example:

- Promoting changes and leading teams through the change process.
- Delivering and monitoring the benefits brought by change.
- Building team and management capability to be fit for the future.

For an in-depth insight into the role please refer to the Role Profile.

**Additional information**

You will be required to work across both Morriston and Ty Felin OSG sites.

OSG provides an operational services 24hrs 5 days per week (Sunday night 10pm to Friday night 10pm). You will need to be adaptable as you may be required to attend the office in this leadership role during any time period that the service is provided.

**Person specification**:

- We are looking for a confident, passionate, and articulate operational delivery professional. You will come to us with experience of working in an industrial environment and have the ability to provide cohesive leadership to all direct reports, to ensure that all strategic objectives are met, and quality standards continue to improve.
- You have a future focussed approach and can balance long and short-term priorities to implement business, process and people strategies; with a deep understanding of the value that they bring to the business.
- You promote an innovative culture; where shared vision, teamwork, and learning from mistakes enable continuous improvement. You’re willing to take considered risks, with the resilience and determination to achieve goals.
- You will have excellent organisation and time management skills and an inclusive collaborative style, able to bring others together. Above all, you will possess exceptional relationship and people management skills with a track record of inspiring, motivating and developing teams.

**_ We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their