Food and Beverage Assistant

3 months ago

East Kilbride, United Kingdom Macdonald Hotels & Resorts Full time

As a Food and Beverage Assistant at Macdonald Hotels, you are leading the front line in a key, customer facing role.

You love to interact with people and your ability to engage with our guests in a confident and approachable manner is the first step to delivering great service. You are also a proactive and committed team player with a ‘can do' attitude - you’re great to have around and both guests and colleagues appreciate your enthusiastic approach.

Delivering a memorable guest experience is important to you. You take pride in making a difference, paying attention to detail and always seeking to anticipate our guests’ needs.

This role is ideal if you have experience in a similar customer-facing role in hospitality. However, if you have worked in a quality-led customer service role in a different industry and are willing to learn, we will provide you with training and the opportunity to thrive

Please see a summary of the responsibilities of a Food & Beverage Assistant below:

- Ensure that all guests are met with a warm and genuine welcome
- Provide friendly, attentive service that is tailored to the specific needs of each customer
- Offer advice and recommendations with confidence, based on your full and up to date knowledge of all menus and the hotel products and services
- Prepare and maintain a safe and clean environment before and during service, with full awareness of the relevant Health & Safety and Food Hygiene procedures
- Present yourself smartly and professionally at all times: you are an ambassador for the company and play a key part in the successful delivery of excellent guest service

**Job Types**: Full-time, Part-time, Permanent

Pay: £6.40-£11.44 per hour

**Benefits**:

- Employee discount

Day range:

- Weekend availability

Shift:

- Day shift

Ability to commute/relocate:

- East Kilbride, G75 0QJ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person

Reference ID: f&b/cruth

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