Service Executive

6 months ago


Weybridge, United Kingdom Hedin Automotive London Ltd Full time

**Join Our Team: Service Executive at Mercedes-Benz of Brooklands**:
We are excited to announce a career opportunity for a dedicated **Service Executive** at **Mercedes-Benz of Brooklands**. This role is fundamental in ensuring our service department delivers exceptional customer service while managing appointments, liaising with the workshop, presenting additional sales work and upholding the Mercedes-Benz service standards. If you have a passion for automotive excellence, sales and customer satisfaction, this position is for you.

**Who We Are**:
At Hedin Automotive, we are proud to be aligned with the prestigious Mercedes-Benz brand, serving locations such as Brooklands, Croydon, West Bromley and Dartford.

**Service Executive Role Overview**:
As a **Service Executive**, you will be the forefront of our service department, ensuring a premium service experience for our customers. This role involves managing customer service bookings, enquiries, appointment scheduling, and maintaining a smooth operation between our customers and the technician team.

We are in search of people who have experience and skills with:

- Customer service in the aftersales automotive industry
- Exceptional communication skills and a customer-focused mindset
- Organisation and the ability to manage multiple tasks efficiently
- Automotive service workflows
- Proficiency in using service management software (CRM)
- Experience working in a fast pace environment
- A valid UK Driving Licence
- Commitment to delivering the high standards associated with the Mercedes-Benz brand

**Key Responsibilities**:

- Efficiently manage service appointments and customer queries
- Act as a liaison between customers and the technical service team
- Ensure customer service records are accurately maintained
- Assist in achieving service department targets and objectives
- Maintain a thorough knowledge of Mercedes-Benz service products and offerings
- Contribute to the team by accomplishing additional tasks as needed

**Qualifications and Experience**:

- Prior experience in a service-oriented role within the automotive sector
- Excellent problem-solving skills and attention to detail
- Ability to work efficiently both independently and as part of a team
- High level of professionalism and dedication to customer service excellence
- Legal right to work in the UK

**Why You Should Join Hedin Automotive**:

- Competitive salary and incentives
- **25 days** of annual leave plus UK bank holidays
- Generous staff discounts on Mercedes-Benz vehicles and services
- Comprehensive training and opportunities for career development
- Membership in our pension scheme
- Life assurance and employee wellness schemes
- An inclusive and supportive work culture
- Employee retail discount scheme

**How to Apply**:



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