Patient Access Officer
1 month ago
Based in Becket House, with some home working, Evelina Children's Hospital Outpatient Department is looking for a new Patient Access Coordinator to join our busy administrative team. This is an exciting and challenging role in which you would have the opportunity to make a direct positive impact on the patient experience of the children, young people and their families.
Interview will take place DATE and will be face to face (delete if not applicable).
You will also work closely with the clinical team and specialty management teams to ensure patients receive timely and appropriate appointments.
We passionately believe in promoting care and compassion to all our patients and provide a holistic child and family-centered approach to all the children and young people in our care. Colleagues working in administrative and clerical roles are a vital part of the Trust and provide essential support to our front-line services and the care we provide to our patients.
We are committed to diversity and inclusion, and creating a sense of belonging and fun for all our teams caring for women, children and families; as we continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs, we recognise the huge benefit of our workforce being reflective of the diverse communities we serve.
At Evelina London, we are reminded every day of how important life is, and how important it is to look after the health and wellbeing of our staff as they balance of responsibilities in and out of work. We are committed to supporting flexible working; we want to support you to work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Please see attached Job Description for full details of Duties and Responsibilities.
Main Duties
- Be the first point of call for all patient access queries for your speciality within the Trust.
- On receipt of all new referral letters make sure that the vetting process has been followed in line with departmental guidelines.
- Arranging of appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Discuss with patients before their hospital visit to ensure that a convenient date and time is agreed.
- Make sure patients are reminded of their appointments. This may include sending reminder letters or contacting patients by telephone in line with departmental protocols.
- Provide a polite and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (ie: any needed support is in place for their appointment, such as interpreting support).
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