Estates Support Officer

1 month ago


Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

The Estates Department operate and maintain, energy and environmental resources, controls, electrical and mechanical services providing power, lighting, heating, air conditioning to wards, outpatients and operating theatres. Estates directly impacts on patient welfare, frontline clinical care, infection prevention and control and energy efficiency and sustainability across the Estates Trust.
- Be dynamic in their approach and flexible and adaptable to changing needs and priorities. Take proactive steps to learning all aspects of the role and maintain CPD
- To use their own initiative to proactively progress objectives and tasks productively
- To actively progress Estates digitalisation, rapidly learn and implement Estates processes and operating procedures and update the same to increase effectiveness and efficiency
- Rapidly become competent in the use of digitalisation software & tools including but not limited to CAFM, BIM, Common Data Environment (CDE), AutoCAD, NHS digital web-based portals & tools and databases such as Model Hospital, PAM & Collaboration hub and Excel benchmarking and modelling software, etc.
- Undertake site surveys & physical labelling, audits, assessments, information analysis and management and NHS national returns, such as Eric and PAM, etc.
- Work proactively and support both management and frontline estates staff in delivering an effective service.
- Manage, control and update CAFM /asset management systems, ISO 9001 QMS, Estate’s handover records and drawings, Estates stores critical spares records and financial and procurement analysis and reporting
- Monitoring and reporting on work and maintenance activities, utilities, backlog maintenance and workforce, resource and financial impacts
- To have a full understanding of the Trust Financial and ordering system and procurement policy and systems

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 3,900 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.
- Collection, analysis and management of a wide range of information. Increasing data capture, digitalisation and systemisation, transparency of activities and increasing data quality. Assisting all Estates staff to comply with Statutory and Mandatory regulations.
- Undertake physical surveys, audits and risk assessments on physical assets, infrastructure and work /services against all relevant standards & processes, Health and Safety, NHS guidance and Trust policies and procedures
- Produce reports to evidence compliance and provide assurance against Projects & Estates responsibilities and report on safe systems of work
- Undertake work and maintain information and evidence on all aspects of the Trust’s risks, safety, and governance.
- Collection, data quality checks and submission of NHS National and local returns including ERIC, PAM, and FOI’s liaising with all parts of the organisation and external organisation
- Development, production and analysis of key performance indicators & SLA’s
- Liaise with outside consultants, contractors, suppliers and service maintenance providers to confirm and analyse information on tasks, frequencies, costs, reports, etc
- Carry out surveys and audits of record keeping, information database systems, and advise/forecast on improvements or pitfalls to facilitate improvement.
- Maintain secure, accessibly and auditable filing systems in accordance with ISO 9001 accreditation including using collaboration software and systems
- Ensure that the Estates Management information systems is being utilised and supported with auditing compliance.



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