German Speaking Customer Service Executive

4 weeks ago


Newport, United Kingdom BonBon Languages Full time

**German Speaking Customer Service Executive - Ref 450**

**Salary: £24,300 + bonuses**

**Location: Hybrid blend of 2 days in their Newport HQ, with 3 days from home**

We are working alongside a lovely company who specialise in providing insurance solutions for a wide range of businesses and industries. Due to their expansion across the DACH region, they are looking for a German speaking customer service executive to help assist with their clients in these areas.

This is a genuinely lovely role within a small company who have an authentic family-feel culture, whilst still being able to provide long term learning and development for progression opportunities in the future.

**The role**
- Being a first point of contact for clients in both the German and English markets
- Handling complaints and ensuring they are resolved in a timely manner
- Logging conversations on the database and keeping this up to date
- Actioning any outstanding tasks and recording these on the system
- Making sure agreements are confirmed and are correct
- Any other ad-hoc duties

**What is great about this opportunity**
- Genuine family-feel company culture - no high turnover of staff
- Hybrid role where you can pick your own 2 days to be in the office
- Rota of either 8-4:30 or 9-5:30 - no weekends or late nights
- 25 days holiday + bank holidays in addition
- Annual incentives and bonus schemes
- An extensive list of benefits, such as healthcare and electric vehicle schemes
- Regular social events

**The ideal person for this role**
- 1-2 years experience in a customer service based role
- This can be either office based or face-to-face experience
- Computer literate with MS Office - other system training is provided
- Completely fluent in both German and English - you will be mainly be dealing with German speaking customers, however may need to service English speaking customers regularly as well
- Excellent organisational skills

**Job Types**: Full-time, Permanent

**Salary**: £24,300.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Language**:

- German (preferred)

Work Location: One location



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