Used Sales Advisor

7 months ago

Wolverhampton, United Kingdom Tesla Full time

What to Expect

As a Used Sales Advisor, you will play a critical role in helping customers on their journey to ownership of a Used Tesla vehicle. You will be a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla Certified Pre-Owned to potential customers. You will work with customers to understand their needs, educate them about Tesla vehicles, and guide them through the sales process to ensure they make an informed decision.
- Internally, you will be a key player in the definition, implementation, and success of our new Certified Pre-Owned Program, having a critical eye for needed improvements and developments and working collaboratively with the HQ team.
- You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
- We Offer:

- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
- The chance to work with innovative technology, advanced tools and software.
- Ongoing training and development to help you grow your skills and career.
- A competitive compensation and benefits package.
- A safe, clean and fun workplace.

What You’ll Do
- Be a product expert on Tesla vehicles and technologies, having a full understanding of the advantages and disadvantages of the older models, how they compare with the new versions and staying up to date with the latest developments and trends.
- Keep abreast of industry trends, market dynamics, and competitors' offerings to provide insights and suggestions for refining the sales process.
- Deliver accurate and comprehensive information about the features, benefits, and distinctive qualities of Tesla's pre-owned vehicles to potential buyers.
- Tailor vehicle recommendations based on customer preferences, driving habits, and budget constraints.
- Expertly navigate customers through the sales process, covering aspects such as financing alternatives, trade-ins, and delivery schedules.
- Establish trust as a reliable advisor by addressing customer inquiries, concerns, and objections promptly and knowledgeably.
- Contribute actively to the refinement and success of the Certified Pre-Owned program, offering valuable feedback on customer experiences and aiding in product development and process optimization.
- Work hand on hand with other departments to ensure the reduction of dwell and increased profitability of our Used Car Business (operations, refurbishment, etc.)
- Create exceptional customer experiences that surpass expectations, fostering enduring customer relationships.
- Consistently meet or exceed sales targets and performance metrics.

General duties:

- Operate with a flexible mindset to support sales and delivery needs across the team
- Ensure that customer details and all actions are accurately tracked and updated in our internal systems
- Execute on and share best practices with and across your Tesla location
- Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
- In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
- Manage any additional duties to support wider business requirements

What You’ll Bring
- Passion for Tesla's mission and products, and a desire to share this with others
- Excellent communication skills and the ability to build rapport with customers
- The ability to explain complex topics to customers in simple terms
- Focus on educating and understanding customers' needs
- Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Understands English language and communicate in it when needed
- Valid driving license held for 2 years and over

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