IT Operations Lead

2 months ago


Milton Keynes, United Kingdom Uniting People Full time

**Location: Stuttgart - FULLY REMOTE**
**Competitive Salary**

Our client is seeking a highly experienced IT Operations Lead with IT strategy background to join their team.

**Role Overview**:

- Provides strategic leadership and guidance at the executive level in critical areas of technology administration having institution, state-wide and/or national impact.
- Accountable for the smart EU teams (Insource/Outsource) regarding outcome of IT/Digital Operations and the Service Value (Services Fit for Purpose and Fit for Use).
- Directly engages with the Head of Business Engagement, Head of SW, Head of IT Infrastructure & Shared Operations, Head of CIO Office and Head of Data and their teams on topics pertaining to IT/Digital agenda and the Customer Value Journey.
- Oversees the various Service deliveries to Business Functions of IT Operational matter and ensure that maximum value Is perceived (Sufficient levels of Availability, Continuity, Integrity and Security).
- First priority: Acts, on behalf of and with the mandate of the CIO, to mitigate/intervene on any deviation to Operational Stability together with Inhouse teams or external Service providers.
- Run daily Operational Processes (Incident / Problem via Shopfloors with Team Op Leads from all teams) with focus on: Progress Incident Queues -L1, L1.5 and L2 across all teams and Vendors; Problem solving targeted at biggest pain points identified. Aim to increase resilience and availability of all IT landscape; Manage communication towards stakeholders via daily communications + run daily reports to CIO/smart EU and present a true holistic view of the status of our landscape.
- Work together with Architecture to solve potential bottlenecks or system design flaws by addressing the most important ones first.
- Second priority - Work with process landscape and tooling to further optimize landscape and efficiency.
- Third Priority: Works the Business Engagement team and Head of SW on accepting business Demand on IT/Digital and ensures that business requirements are developed also with an Operational aspect to ensure future Operational Stability.

**Requirements**:

- Successfully completed diploma, bachelor's or master's degree in economics, (business) computer science, (business) engineering or a comparable course
- 3+ years of experience from projects in the field of IT strategy and/or IT sourcing
- Senior IT Operations person
- Skilled in Problem Solving
- Customer-oriented and independent work within our project teams
- Willingness to travel nationally and, if necessary, internationally
- Fluent in English, German language skills are a plus
- Senior Leader/Managerial skillsets

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: PERMITOL



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