Customer Experience Advisor S1 Everyday Banking

5 months ago

Telford, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Everyday Banking | Telford

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484 **discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

The role is based in Telford branch

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

  • Insurance Advisor

    5 months ago

    Telford, United Kingdom The Ardonagh Group Full time

    **Insurance Advisor - Telford** **Do you have experience working in a customer service role? Are you looking for that next great move in your career? Then we have an exciting new opportunity for you as an **Insurance Advisor** within our friendly team based in **Telford**. Joining us as an Insurance Advisor means you'll have the benefit of working **Monday...

  • Insurance Advisor

    5 months ago

    Telford, United Kingdom The Ardonagh Group Full time

    **Insurance Advisor - Telford** Do you have experience working in a customer service role? Are you looking for that next great move in your career? Then we have an exciting new opportunity for you as an **Insurance Advisor** within our friendly team based in **Telford**. Joining us as an Insurance Advisor means you'll have the benefit of working **Monday...

  • Customer Advisor

    5 months ago

    Telford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **6 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **H**ourly rate £12.21** **B&Q Telford** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Insurance Advisor

    5 months ago

    Telford, United Kingdom The Ardonagh Group Full time

    **Insurance Advisor - Telford** Do you have experience working in a customer service role? Are you looking for that next great move in your career? Then we have an exciting new opportunity for you as an **Insurance Advisor** within our friendly team based in **Telford**. Joining us as an Insurance Advisor means you'll have the benefit of working **Monday...

  • Service Advisor

    5 months ago

    Telford, United Kingdom Inchcape Full time

    **Service Advisor - VW Telford** **Salary £24,995.25 - £31,515.75 (DOE) OTE £41,335.75** **45 Hours (Monday to Friday 8am-6pm and 1 in 3 Saturdays 8:30am-12:30pm)** Our Full Time Service Advisor at VW Telford is an amazing opportunity for someone who is looking to join a fantastic team that will help develop and train you in all things VW! At...

  • Customer Advisor

    5 months ago

    Telford, United Kingdom B&Q Full time

    **About the role** **P**art time - 10 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a...

  • Customer Advisor

    5 months ago

    Telford, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Service Advisor

    2 months ago

    Telford, United Kingdom Prince Personnel Limited Full time

    Customer Service Advisor Telford Temporary for 5-6 months with possibility of becoming permanent£11.79 per hour Monday-Friday 8:30am-5pm, 37.5 hours per weekThis will progress to 1 in 3 Saturday mornings once you are confident in the roleOur well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis....

  • Christmas Customer Advisor

    5 months ago

    Telford, United Kingdom Boots Full time

    Summary Job Reference: - 210967BR Telford, Shopping Centre Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Telford, Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first...

  • Christmas Customer Advisor

    5 months ago

    Telford, United Kingdom Boots Full time

    Summary Job Reference: - 218157BR Telford, Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Telford, Shopping Centre store. Shift patterns may appear below Available shift patterns: 9:00am - 5.30pm 9.30am - 18:00pm 10:00am - 18:30pm 11.30am - 20:00pm **Christmas Customer Advisor** Joining us as a Christmas Customer...

  • Customer Service Advisor

    5 months ago

    Telford, United Kingdom Vivactive Full time

    **Customer Service Advisor** Part time; Monday & Tuesday - 9am to 5pm plus Saturday and Sunday for 4 hours each day Permanent Employee Based at our Head Office in Stafford Park, Telford We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and...

  • Service Advisor

    1 month ago

    Telford, United Kingdom Additional Resources Full time

    Service Advisor OpportunityWe are seeking a highly organized and customer-focused Service Advisor to join our team at Additional Resources Ltd. As a Service Advisor, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer enquiries and bookings for vehicle servicesPrepare and issue...

  • Service Advisor

    1 month ago

    Telford, United Kingdom Additional Resources Full time

    Service Advisor OpportunityWe are seeking a highly organized and customer-focused Service Advisor to join our team at Additional Resources Ltd. As a Service Advisor, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer enquiries and bookings for vehicle servicesPrepare and issue...

  • Customer Service Advisor

    2 months ago

    Telford, United Kingdom CV-Library Full time

    Customer Service Advisor (French Speaking) Full time; Monday to Friday, 9 am to 5 pm Permanent Employee; £24,000 Based in Stafford Park, Telford Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great...

  • Service Advisor

    1 month ago

    Telford, United Kingdom Additional Resources Full time

    Service Advisor OpportunityWe are seeking a highly organized and communicative Service Advisor to join our dynamic team at Additional Resources Ltd. As a Service Advisor, you will play a vital role in supporting the Aftersales Department and managing customer enquiries.Key Responsibilities:Booking vehicles into the workshop and arranging service loan...

  • Service Advisor

    1 month ago

    Telford, United Kingdom Additional Resources Full time

    Service Advisor OpportunityWe are seeking a highly organized and customer-focused Service Advisor to join our dynamic team at Additional Resources Ltd. As a Service Advisor, you will play a vital role in providing exceptional support to our Aftersales Department, managing customer enquiries, and ensuring seamless service delivery.Key Responsibilities:Booking...

  • Service Advisor

    1 month ago

    Telford, United Kingdom Additional Resources Full time

    Service Advisor OpportunityWe are seeking a highly organized and communicative Service Advisor to join our dynamic team at Additional Resources Ltd. As a Service Advisor, you will play a vital role in supporting the Aftersales Department and managing customer enquiries.Key Responsibilities:Booking vehicles into the workshop and arranging service loan...

  • Service Advisor

    2 months ago

    Telford, United Kingdom Additional Resources Full time

    Service Advisor OpportunityWe are seeking a highly organized and customer-focused Service Advisor to join our dynamic team at Additional Resources Ltd. As a Service Advisor, you will play a vital role in providing exceptional support to our Aftersales Department, managing customer enquiries, and ensuring seamless service delivery.Key Responsibilities:Booking...

  • Customer Service Advisor

    5 months ago

    Telford, United Kingdom AMP Clean Energy Full time

    As AMP Clean Energy’s low carbon heat and power business continues to grow, we are looking for an experienced **Customer Service Advisor** to work within our Telford contact centre / operations hub as part of the internal sales team. If you want to join one of the most exciting companies in the low carbon and renewable heat energy industry, then please get...

  • Customer Advisor

    5 months ago

    Telford, United Kingdom Boots Full time

    Summary Job Reference: 231893BR - Job Reference: 2 3 1 8 9 3 B R Telford, Shopping Centre Fixed Term 5.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...