1st Line Support Technician
2 months ago
**1st Line Support Technician
Stockport - Hybrid Working (2 days WFH)
£22,000 - £24,000 + Excellent Training, Progression, Holiday, Pension, Regular Salary Review**
Fantastic opportunity for a motivated 1st Line Support Technician to join a growing AV Solutions company in a highly varied role offering excellent training and development opportunities.
This company are specialists in providing Network Infrastructure, AV and Electrical solutions across a number of industries. They work with numerous well known, blue-chip clients and are currently going through a period of rapid growth.
In this role you will be responsible for the first line response of all external customer issues raised. You will investigate and resolve the Audio-Visual faults and escalate where necessary to 2nd and 3rd line support. You will ensure the response is managedvia SLA timeframes while maintaining a high degree of customer service.
This is an excellent opportunity for a driven 1st Line Support Technician to join a company who will invest in your development and facilitate your career progression.
**The Role**:
*First line response of all external customer issues raised
*Investigate and resolve the Audio-Visual faults and escalate where necessary to 2nd and 3rd line support
*Ensure the response is managed via SLA timeframes while maintaining a high degree of customer service
*Based in Stockport office - Hybrid working (2 days WFH)
**The Person**:
*Proven experience in an external facing 1st Line Support
*Technical / IT background
*Any experience with Audio-Visual technologies and MagicINFO is desirable but not required
*Must be commutable to Stockport
Reference Number: BBBH175163
This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.
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