Facilities Management Service Delivery and

2 weeks ago


Penrith, United Kingdom Department for Environment, Food and Rural Affairs Full time

**Details**:
**Reference number**:

- 297088**Salary**:

- £37,295 - £41,425- For details of our pay on appointment policy, please see below under the heading ‘Salary’- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- DEFRA - COO - Property & Corporate Strategy**Type of role**:

- Estates
- Operational Delivery
- Property
- Other**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Service Delivery - Penrith (CA11 9BP) - Fixed Location. With regular travel to Workington & CarlisleAbout the job

**Job summary**:

- You will be the Facilities Management (FM) Service Delivery and Workplace Experience Lead for DEFRA Group Property (DgP) Services. Responsible for sites across Cumbria acting as the Intelligent Client (ICF) and Site Responsible Officer (SRO) as well as managing a FM team.**Job description**:
Act as lead on local stakeholder engagement, developing key relationships and provide assurance to service users across your property portfolio to demonstrate a safe, secure and legally compliant workplaces, which minimises DEFRA’s property footprint on the environment.

Act as the Site Responsible Officer for operational sites, managing health and safety, premises maintenance, Business Continuity arrangements, identifying any remedial actions and acting upon them.

Develop and maintain a good working relationship with Site Business Partners.

You will be responsible for the leadership and management of a local FM team: setting objectives and identifying training requirements, prioritising workload and performance reporting, Identify and address team or individual capability requirements and gaps to deliver current and future work.

**Key Responsibilities**:

- Understand the current and future workplace requirements of stakeholders and work with other DgP functions to assist in delivering outstanding working environments
- Be the key interface with FM service providers to ensure and facilitate a seamless facilities management service provision (as per agreed contractual deliverables)
- Provide assurance to stakeholders that the workplaces occupied by their staff and visitors are legally compliant and safe
- Act as client under CDM Regulations to support the delivery of projects across the Cumbria estate.
- Manage local issues or disputes between stakeholders and the FM service provider, using the governance arrangements and the partnership agreement to determine the desired service level.
- Act as a site responsible officer for the sites, managing health and safety, premises maintenance, Business Continuity arrangements, identifying any remedial actions and acting upon them.
- Lead and manage an FM team

Travel and Working Arrangements

Please note this role is ideally based at the Penrith but a Workington or Carlisle based could be considered. There is a requirement for travel to other sites in Cumbria on a regular basis. A driving licence is therefore required.

**Person specification**:
Previous experience essential to the role:

- Experience in negotiating solutions, influencing, and meeting the needs of various stakeholders to support their business needs.
- Experience in managing projects.
- Experience in using varied and complex IT systems.
- Experience in influencing and building strong partnerships with staff, stakeholders, and customers to maintain a positive reputation.
- Experience in contractor management.
- Experience in understanding and knowledge of contractual requirements.

**Qualifications (training can be given depending on the need of the role)**
- Working towards full level membership of relevant professional body e.g. IWFM Level 4 / 5 Member or equivalent experience
- IOSH (health & safety)
- NEBOSH
- Project Management techniques

**Licences**:

- Full UK Driving Licence**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Leadership

**Benefits**:

- Alongside your salary of £37,295, Department for Environment, Food and Rural Affairs contributes £10,069 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**Application Process**

**Sift**

Sifting will take place w/c 24 July 2023.

**Interview**

**Location**

Please be aware that this



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