Service Operation Team Scheduler
6 months ago
**Service Operation Team Scheduler - Wales/Hybrid - £23,000-£25,000 with Bonus and excellent benefits**
Joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales.
You may have known us previously as Spectrum Internet and NSUK, but we've rebranded to Ogi - a new name that reflects our commitment to serving Welsh communities. We’ve received a multi-million-pound investment and are currently in the thick of our large-scale full-fibre internet deployment across South Wales
We’re looking for a Coordinator / Scheduler to join us as our new Service Operations Coordinator and be responsible for the allocation of workstreams to our Engineers across South Wales.
**About you**
In the role, you will work closely with the wider Ogi team to ensure we deliver a first-class service to our customers while supporting the Service Operations team on a day-to-day basis. As part of a small team, you will be actively allocating workstreams and jobs to engineers, taking into consideration location, capabilities, productivity and customer needs.
We’re looking for super-organised and personable people. Ideally, you should have some experience working in a similar role and though it’s a plus, we’re not necessarily looking for someone who worked in telecommunications. You could be coming from a customer service role, an engineering background or something more focused on administration and support.
There are several opportunities for you to develop and make your mark in this position, and you will receive complete training on all of our internal systems and procedures.
In this role you will be in regular contact with our Engineers during the installation phase as well as be responsible for maximizing productivity so should have excellent communication and problem-solving skills.
- Ideally, we’re also looking for someone who has -_
- Good time management skills
- The ability to work as a team member, promote team spirit and share ideas
- Proficient in using Microsoft products such as Word & Excel as well as any experience with Dynamics 365 (this is not essential as full training will be provided)
- Ability to prioritise workloads and plan properly.
**What you’ll be doing**
Based out of Newport we offer a hybrid approach as you work with teams across the business to help solve issues and make sure things are kept moving.
- If you’ve worked in a similar type of role, you’ll know how varied it is, and responsibilities day to day will include -_* Allocation of jobs to teams through the Dynamics field services system
- Work planning in line with SLAs
- Ensuring customers are updated to confirm visits are taking place and are kept up to date at all times with the progress of the job.
- Review reports provided on a daily/weekly basis to ensure compliance is met
- Keep all jobs updated & inform the Team Managers of any possible issues.
- Support other team members & departments as and when required
- Ensure that defined processes are adhered to at all times
- Support the Head of Operations with additional admin duties
**Next Steps?**
Please get in touch for a confidential chat, or to see the full job description. If you don't consider yourself as ticking all the requirements but you think you'd be a good fit for us, feel free to message for a chat too.
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in NEWPORT
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