Receptionist

2 months ago


Bath, United Kingdom The Gainsborough Bath Spa Full time

Originally built in the 1800s, The Gainsborough Bath Spa occupies two Grade II Listed buildings with distinguished Georgian and Victorian façades in the heart of the World Heritage Site. We pride ourselves on our unique culture where our guests enjoy a five-star experience, whilst feeling relaxed.

**The opportunity**

This is a great opportunity to join our Reception team in the role of Receptionist. Together with the rest of the team, you will be responsible for the operation of our Reception Department.

Some of the specific tasks include:

- Providing a warm and friendly welcome to all guests
- Processing check-ins and check-outs
- Cashiering
- Reservations
- Dealing with guest requests and solving problems
- Advising guests on local attractions and things to do in Bath

You will be working with a very dynamic Reception Team who are fully committed to providing the best possible service to all or guests.
- have a positive “can do” attitude
- be highly organised
- be self-motivated
- have great attention to detail
- be committed to providing outstanding service to guests
- Computer literate - previous experience with Opera very beneficial

**The perfect person**

We are looking for an experienced person to join our Reception team who has worked previously in a 4 or 5* luxury hotel with a passion for guest service.

**Why us?**

The Gainsborough is a unique place to work. Our dedication to the wellbeing of our people, on-going training and development and our commitment to providing a supportive, fun and enjoyable place to work is a high priority for us.

**Top Ten Benefits to join our team**
- 28 days’ holiday rising to 33 with length of service. (Including bank holidays)
- Investment into your career with our Apprentice programmes
- Online Learning courses available
- Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
- Interactive health and wellbeing platform.
- Health care cash plan benefits package
- Contributing to your future with the Pension scheme
- Recognition of positive contributions aligned with our company benefits
- Quarterly celebrations of outstanding performers
- £500 referral fee if you recommend someone to work for us.

**_Plus, unique perks for each YTL property. _**

**Salary**: £12.00 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Why would you like to join the Reception team at The Gainsborough Hotel Bath Spa?
- Are you IT proficient with experience using Microsoft Word, Excel and Outlook? (Previous experience in Opera would be an advantage)
- Do you have a string verbal and written command of the English language?
- Do you have any hotel reception experience?


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