Waiting Staff

**Aim of Role**:
Working as part of a motivated team, you will provide constant levels of excellent service and customer relations to all guests. With a friendly, professional, and outgoing personality, you will help to drive sales within the F&B areas of the operation.

**Duties and Responsibilities**:
DELIVERING EXCEPTIONAL SERVICE:

- Welcome guests in a warm and friendly manner and be able to interact with Children and Adults alike.
- Be approachable and friendly at all times to guests and maintain a comfortable and welcoming atmosphere in the restaurants.
- Be proficient at all service styles including wine, tray and table service.
- To maintain the highest levels of personal presentation and hygiene.
- Take and deliver customer orders, consistently demonstrating high levels of customer service.
- Prepare set ups for tables and/or rooms to standard ready for our guests
- Manage guest queries in a timely, efficient and professional manner at all times
- Up-sell with latest departmental incentives and understand our guest needs
- Report any lost property immediately and follow correct procedure

CONTINUOUS IMPROVEMENT:

- Comply with hotel security, fire regulations, health and safety legislation and local licensing laws
- Able to work in all areas of F&B including Restaurant, Room Service and C&E.
- Follow cash handling procedures at all times
- Strive to achieve departmental targets.
- Maintain and check all equipment regularly and report any defects
- Report any defects or damage immediately and ensure it is correctly logged
- Ensure all equipment and chemicals are used correctly and to manufacturer’s instructions
- Be responsible for own development in the Workplace
- Attend any training as and when required including Health and Safety

CARE AND CONSIDERATION FOR OTHERS
- Assist other departments wherever necessary and maintain good working relationships
- Ensure cleanliness of all work areas at all times before, during and after shift
- Adhere to personal appearance standards at all times
- Help colleagues should they require assistance
- Treat all colleagues with respect
- Maintain a clean, tidy and safe working environment
- Ensure all keys are kept secure whilst on shift
- To report any suspicious behaviour

GOING THE EXTRA MILE:

- Complete any other reasonable task when requested to do so by Supervisors and Management
- Look for any inconveniences to our guests and act upon them
- Always look for ways to go the extra mile with all of our guests
- Identify sales leads during guest discussions and feedback to hotel sales manager
- Show personal initiative when dealing with guests to help generate “Wow” moments during the stay
- Be a key face and character in the hotel animating your department and guest experiences
- Be an ambassador for Luxury Family Hotels

**Reporting To**:
F&B Supervisor and F&B Manager

**Skills and Attributes**:
To successfully fill this role we are looking for an individual who possess the following:

- Excellent communication skills both verbal and written
- Ability to work under pressure and make quick decisions
- Excellent customer service and able to anticipate guest needs
- Ability to work in a fast-paced environment
- Good attention to detail
- Flexibility to work the hours as set by the business
- Able to work alone as well as in a team

Pay: £11.46 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site parking

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift

Work Location: In person