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Food & Beverage Team Leader

4 months ago

Norwich, United Kingdom National Trust Full time

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

**Benefits**:We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

**Hours**:1950 annualised hours, working 5 days over 7 with a mixture of weekday & weekend work on a rota basis. There is opportunity for you to agree fixed working days with the hiring manager at interview stage.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

**Salary**:£11.64 per hour / £22,698 per annum

**Duration**:Fixed term until December 2025, with the opportunity to become permanent.

**Interview date**:03/04 July. More information will be provided during the telephone interview.

What it's like to work here:To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video.

Due to our rural location, you may need your own mode of transport to get to Blickling Estate.

What you'll be doing:As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.

Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can-do’ attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.

You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

**Please also read the full role profile, attached to this advert.**

Who we're looking forNo experience is needed, but we’d love to hear from you if you’re:

- Friendly and adaptable, with a positive ‘can-do’ approach.
- Enthusiastic and willing to learn.
- A people person, who cares about communicating well and giving great service.
- Aware of health and safety compliance.
- A problem solver, who can lead and support a team every day.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (1950 hrs py to 31/12/25)