IT Support Technician

2 weeks ago


Abingdon, United Kingdom MFK Recruitment Full time

We have an exciting opportunity for an IT Support Technician to join our client in Abingdon, Oxfordshire.

My client requires an IT Support Technician on-site for this permanent opportunity. The company offers a great working environment, benefits and MFK Recruitment has successfully recruited 14 individuals to the company in the past 3 years

**IT Support Technician** - **main responsibilities**:

- To manage all incidents and customer requests from receipt to resolution and closure
- To mentor/Support Junior IT Support Technicians
- To manage escalated incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- To scope out solutions and systems befitting of customer requirements
- Promote best practices and adhere to change control process

**IT Support Technician** - **knowledge/experience required**:

- 3+ years of experience working as an IT Technician or IT Engineer
- Office 365
- Windows Server (DNS, DHCP, AD, GPO, RRAS, MDT, WDS) (essential)
- Active Directory
- Troubleshooting
- Good Networking skills
- VMWare (Desirable)
- Hyper-V (Desirable)
- Excellent communication skills
- Experience in an IT Support environment
- Proven experience in excellent customer service
- Demonstrated understanding of technical troubleshooting and fault finding.



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