Customer Operations Advisor
2 weeks ago
Full time role based in Widnes
- Varied Customer Service and & Maintenance Management
**About Our Client**:
Key responsibilities for this Customer Service role will include;
- Build strong relations with commercial customers to support any planning and resolve any potential issues
- Management of a busy enquiries inbox
- Engage and partner closely with colleagues in the service department to ensure customers are fully informed of any planned / unplanned works
- Proactively support customers within your geographical areas, booking collections within annual windows etc
- Resolve queries with customer and suppliers
- Coordinate repairs, sourcing subcontractors, drivers and raising orders
- Work closely with a team of 6 and cover workloads for Holiday periods etc
**The Successful Applicant**:
- Experienced working in a high volume repair / scheduling / property or maintenance
- Have a high standard of accuracy in producing administrative reports
- Excellent experience working within a busy inbound call environment
- Strong skills working with Microsoft Packages including Excel
- Experience working with commercial customers will be an advantage
- Excellent organisational skills to manage your own work load
**What's on Offer**:
This role is offering;
- Generous salary range between 25000 - 27000
- Widnes office location
- Office based role, 4 nights on, 2 days off rotation (7pm start)
- Holidays 25 per year + bank holidays
- Excellent on the job training
- Small and friendly team
- Excellent leadership
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