Student Services Advisor

4 weeks ago

London, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Operational Services**Title**:

- Student Services Advisor**Contract type**:

- QA HE Ltd FTC**Job advert**:
**The role: Student Services Advisor**

**Location: London (E1 7HT)**

**Contract: Fixed Term Contract (until November 30th) 37.5 hrs per week**

**Remote based but first week will be on Campus for training**

**About the Position**:

- Have you got excellent customer-service skills? Are you a great communicator? Do you know what it’s like to be a student with queries and questions? If yes, then this is the perfect role for youHere at QAHE, we’re looking for a fabulous
- ** Student Services Advisor** to join our Ask4Help and Student Progress team in London (E1 7HT). Initially on a Fixed-Term-Contract until November 30th 2023.The main aspect of this exciting role is to work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate.You’ll resolve the queries if you can or signpost the students to other relevant departments to get the resolution. You’ll deal with enquiries ranging from Course Enquiries and Enrolment Enquiries through to Finance Enquiries and Welfare questions. And all of that will contribute to an outstanding student experience- Supporting the Ask4Help Coordinator in ensuring the delivery of an excellent forward facing and virtual customer service for Ask4Help.
- Providing a welcoming, efficient, helpful and informative service to all customers.
- Being responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information.
- Using the Student portal and FAQs developed within the Ask4Help teams to answer and refer student queries.

(Scroll to the bottom of this advert to read the full Job-Description)**About You**:
This role would be a great fit if you’ve been through the student-journey yourself, are a great and patient communicator, and are confident in responding to potentially complex queries.**We’d love you to be able to tick the following boxes, too**:

- Someone who takes ownership
- Proactive
- Not shying away from potentially difficult queries
- Great admin skills
- Can deal with different types of students both in person or through phone-calls CRM

You’ll basically be a triage for student queries; working out which relevant department you’d need to signpost them if you can’t resolve the issue yourself. With a great CRM with all the FAQs to a supportive environment with great mentors for managers, you’ll be given all the tools you’ll need to succeed in this pivotal role.**What We'll Do For You**:
**Sounds great, doesn’t it? And in return we will offer you**

**Down time**
- This is a very community-minded team and taking time for us is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include:

- **27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme and 2 days per year charity leave.**

**How we’ll help with finance matters**
- In addition to pension,
- **group income protection and life assurance**, QA are offering you an
- **annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.**

**Personal growth**
- Learning and opportunity is at the core of what we do - and that applies to you too- You’ll have the unique opportunity to
- **develop your skills on our QA authored courses** in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from
- **Circus Street** and
- **Cloud Academy** on a variety of tech and business topics. Or perhaps you’d like to enrol on an apprenticeship programme to enhance your skillset or learn new things.**Our people**
- **The Inclusive Top 50 UK Employers List** testify to this.We are proud to be a
- **Disability Confident employer**. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.**A little more about QA Higher Education?**

**At QA, our mission is powering people’s potential.**

We’re the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships. As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching. We’re proud t

  • Student Advisor

    2 weeks ago

    London, United Kingdom A Star Student Recruits Full time

    **About us** A Star Student Recruits is a Educational Consultancy company who provide free, expert support to students taking their next step into higher education. Our goal is to ensure every student can begin university smoothly and stress-free, with the best support available to them. So they can focus on boosting their career potential.. Our work...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    1 month ago

    London, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    4 weeks ago

    London, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    7 days ago

    London, United Kingdom iQ Student Accomodation Full time

    **Customer Service Advisor** **IQ Student are looking for several Customer Service Advisors across our London locations.** **Full-time 40 hrs and Part-time - 24 hrs available** **Salary: £24,000 ( Pro-rata for Part time roles)** **What you can expect as our Customer service advisor** As part of our Operations team, you'll play a key role in making sure...

  • Customer Service Advisor

    1 week ago

    London, United Kingdom Student Roost Full time

    **Customer Service Advisor** **37.5 hours per week** Walthamstow was listed top three places to live in London this year, and Mannequin House is in the heart of it! Were based in the place where people make and create, the locals do deliver on that statement. Mannequin House is 45 seconds from Blackhorse Road Station, close to the Marshes, Wetlands,...

  • Student Services Advisor

    1 month ago

    London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Professional Services**Title**: - Student Services Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: **Student Services Advisor** **London E1 7HT** **Monday to Friday 9.00-5.30** **On-site. This role is currently based purely on-site** **About the Position**: **Calling all...

  • Student Services Advisor

    1 month ago

    London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Operational Services**Title**: - Student Services Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: **The role: Student Services Advisor** **Location: London (Roseberry Avenue EC1R 4TF) On-site** **Full time, 37.5 hrs per week** **Hours: Monday/Wednesday/Thursday 9.00-5.30 / Tuesday...

  • Student Services Advisor

    1 month ago

    London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Professional Services**Title**: - Student Services Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: **Student Services Advisor** **London (E1 7HT)** **Monday to Friday 9.00-5.30** **On-site role at our London Campus** **About the Position**: - Have you got excellent customer-service...

  • Service Advisor

    6 days ago

    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...

  • Student Services Advisor

    1 month ago

    London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Professional Services**Title**: - Student Services Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: - .Vacancy location **Location**: - London, London, London (Middlesex Street)General information **Reference **:1000006573

  • Customer Service Advisor

    1 month ago

    London, United Kingdom iQ Student Accomodation Full time

    **_Doing the right thing, even when nobody's watching? It's an iQ thing._** iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities** their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Customer Service Advisor

    2 months ago

    London, United Kingdom iQ Student Accomodation Full time

    **_Doing the right thing, even when nobody's watching? It's an iQ thing._** iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities** their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Student Advisor

    4 weeks ago

    London, United Kingdom UK College of Business & Computing Full time

    **UK College of Business and Computing **has a fantastic new opportunity for a **Student Advisor** to join the team. You will join us on a **part time (across 3 days)**, **permanent basis.** UKCBC is a leading London based independent educational provider with over 18 years of delivering high quality qualifications across the areas of Business, Computing,...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom iQ Student Accomodation Full time

    _**Doing the right thing, even when nobody's watching? It's an iQ thing.**_ iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities **their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Student Advisor

    1 month ago

    London, United Kingdom South Bank Students’ Union Limited Full time

    Job description **South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education.** **We are looking for a Student Advisor to join our new team as we embark on a five-year strategy to transform the way we engage and support students to...

  • Student Advisor

    1 month ago

    London, United Kingdom Birkbeck University of London Full time

    **This is a full time, open-ended appointment (1 FTE).** **Birkbeck, University of London are looking for a Student Advisor to join our Team.** The Student Advice team serve as a hub for customer and student enquiries. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service...

  • Customer Service Advisor

    4 days ago

    London, United Kingdom iQ Student Accommodation Full time

    Customer Service Advisor - Charing Cross, LondonJob Type: PermanentDoing the right thing, even when nobody's watching? It's an iQ thing.iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet.Our site-based customer service teams are bursting with...

  • Customer Service Advisor

    4 days ago

    London, United Kingdom iQ Student Accommodation Full time €26,600

    *Customer Service Advisor - Charing Cross, London**Job Type:* Permanent *Doing the right thing, even when nobody's watching? It's an iQ thing.* iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities* their best year yet.* Our site-based customer service teams are...

  • Customer Service Advisor

    3 days ago

    London, United Kingdom iQ Student Accommodation Full time

    Customer Service Advisor - Charing Cross, London Job Type: Permanent Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet. Our site-based customer service teams are bursting with...