Medical Secretary Team Lead

2 weeks ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen in Medical Oncology for a motivated and enthusiastic Band 4 Medical Secretary Team Lead. This is an exciting and challenging role within the Cancer Services in which the post holder would have an opportunity to make a positive impact on patient experience within the Trust.

The post holder will be be confident using computer systems, have excellent organisation and typing skills and be able to work efficiently, both within a team and independently. They must be a clear communicator with excellent customer care skills and the ability to develop strong working relationships with a wide range of people. They will have a mature attitude, excellent problem-solving abilities and attention to detail with a flexible, can-do attitude.

The role will involve working with sensitive information so the post holder will be expected to maintain the Trust’s standards and policies at all times. Previous NHS and secretarial experience is desired, but not essential.

Oncology department offers a full range of services from the diagnosis and treatment to adult patients with cancer.

Patients from across south east London attend Guy’s Cancer Centre for treatment which is not available at their local hospitals. The Trust's cancer services are provided at the Cancer
Centre on the Guy’s site as well as the new site at Queen Mary’s Hospital, Kent. GSTT is helping establish an internationally renowned Comprehensive Cancer Centre by:
− providing the very best cancer service to patients by combining first class clinical care with ground-breaking research and high quality training and development across the AHSC

− improving outcomes and experience for cancer patients with complex needs through earlier diagnosis, effective treatment and the provision of high quality survivorship care.

− embedding whole person care across the cancer pathway and strive to bring treatment programmes closer to home.

− developing and test new biological and cellular therapies in a range of cancers.

− Cancer Centre at Guy’s Hospital and a sister centre in Sidcup are transforming the delivery of cancer services, so patients are receiving the right treatment at the right time, delivered within fewer visits and tailored to their need

The post holder will work with the clerical and clinical team to ensure the delivery of a seamless service for patients referred to the department for their care.
Key duties include providing an efficient, high quality specialised secretarial support service to one or more clinicians and clinical teams, maintaining information on the clinical system, processing patient referrals and results,
dealing directly with enquiries in person and on the telephone from patients and GP’s, liaising with other directorates, and general administrative and secretarial duties.
- Prioritise incoming correspondence, ensuring that it is promptly dealt with

by the appropriate member of staff.
- Maintain and update diaries of medical staff and arrange meetings and

venues when appropriate.
- Receive and collate reports of investigations such as blood tests, x-rays

and further medical opinions and ensure that all necessary reports are
assembled before the next clinical appointment of patient.
- Manage and answer all telephone calls related to the service in a courteous

and tactful manner to ensure that patients and visitors are communicated
with effectively, patient focus is maintained and problems are dealt with
promptly and efficiently.
- Handle confidential patient information and material in a sensitive and

discrete fashion, in compliance with Trust policy and procedure.

please kindly view the attached job description for full information.

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