Senior Global Implementation Analyst

2 months ago

Ipswich, United Kingdom WTW Full time

Affinity is a line of business (LoB) within Corporate Risk & Broking (CRB) that supports clients to develop ancillary revenues through targeted solutions that help reduce costs, create differentiation, and improve customer retention and satisfaction rates.This is a high focus area of the Willis Tower Watson (WTW) business with huge potential and challenging targets.

**Responsibilities**:

- lead workshops to asses process fit with system functionality and gather business requirements
- Document current business processes and assist in development of options and recommendation for change
- Undertake requirements elicitation with stakeholders to identify business and user needs
- Identify data requirements relating to business improvement
- Define acceptance criteria for business and system changes and support business acceptance
- document requirements and processes to support the proposed business goal / business change opportunity
- challenge and identify process improvements
- produce the analysis and scoping of business change and quantification of business benefits
- understand the business interactions and workflow issues related to the implementation of new IT systems and supporting procedures
- design, develop, document and implement projects and business improvements
- develop implementation support and eLearning materials
- provide support and guidance through User Acceptance Testing (UAT), creation of test scripts, analyse and prioritisation of defects
- support demonstrations of new system functionality, train new users and provide ongoing training to existing users
- attend System Release Demonstrations and provide support during User Familiarisation and training
- first contact point for user queries, escalating issues where necessary
- Working with the Project Manager and Technical Business Analyst on the design, planning and implementation of related projects.In particular to:

- help ensure projects are delivered within the agreed time, cost and quality parameters
- maintain appropriate audit trails and records of projects
- project manage implementations and workstreams
- creating features/PBIs based on the enhancements identified in analysis, providing support in building solutions
- shared owner of the implementation process and procedures, develop, document and implement process improvements. Driving standardisation and optimisation of processes and procedures, ensuring consistent processes are implemented.support commercial teamsduring technical pre-sales discussions and RFP responses as required, ensuring solution and commercial viability
- testing and delivery of projects and business improvements prior to implementation
- analysis and cleansing of migration data
- management of stakeholders and the stakeholder communication plan
- management and mitigation of risks and issues during projects
- support of core systems and configuration and functional changes
- overall LoB change programme and to the achievement of the overall LoB goals
- development of the overall change capability within WTW

**Requirements**:
**Qualifications**:

- Preferably educated to degree level or relevant professional qualification in the field of business analysis or certificated evidence of business analysis training courses attended (desirable)

**Skills**:

- IT literate and a competent user of Microsoft Office tools especially Word, PowerPoint and Excel
- Experience of process mapping tools (e.g. Visio) and techniques
- Excellent communication skills verbal and written
- Strong English speaking

**Knowledge/Experience**:

- Business Analyst preferably as part of business change with experience in facilitating workshops, problem analysis, requirements gathering, business case preparation, test plan creation and producing training and support materials
- Lean facilitation skills and knowledge of Lean process improvement tools (or willingness to learn)
- Understands the organisation and how the different functions act with each other
- Experience of working with IT departments and supporting the development, testing and maintenance of IT systems in a business role (not IT role)
- Has an understanding and experience of the full project lifecycle and required documentation
- Experience of the insurance/financial sector is desirable
- A broad understanding of operational insurance processes (e.g. new business, renewals, mid-term adjustments is desirable)
- Fluent spoken and written French - desirable

**WTW is an Equal Opportunities Employer

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