Customer Service Advisor

2 weeks ago

Corby, United Kingdom Utility Bidder Ltd Full time

We're recruiting for a Customer Service Advisor in our Corby HQ to provide a brilliant experience to our internal and external customers.

**Who are we**

We're Utility Bidder. Since our launch in 2009, we've helped more than 75,000 UK businesses switch energy suppliers and save over 45% on their energy bills. Our mission is to become the number 1 energy broker within the UK.

**Why join Team UB**

**We're an award-winning business**: with a fantastic reputation behind us and an exciting future ahead.

**We have huge ambitions and we're growing fast**: There really is no better place to make a big impact and unlock your potential than with us here at UB.

**Fast-track progression**: your pace of promotion is limited only by your ambition and results. You'll be surrounded by a talented, supportive team who will push you every day to reach your potential.

**How we work**: At UB, you're treated like an adult to operate in what style works for you, we don't micromanage.

**Our office space**: Our Team sits within our Corby HQ. We work office hours with no evenings or weekends and we offer plenty of flexibility to help you find the balance that works for you.

**Fun + collaborative culture**: Life at UB is fun, fast, collaborative, and supportive. We go the extra mile to ensure our people are happy, motivated, and fulfilling their potential.

**Plenty of perks**: There are many incentives to reward you for your results along the way: monthly lunches, early finishes, an annual all expenses paid trip abroad, summer and winter parties, team building events and many more. You also have your very own games area in the office

**What you'll be getting up to**
- Responding to high volume inbound customer service calls
- Inputting customer data into the CRM system to make sure we store and are using the best information to make decisions
- Tracking queries from customers, suppliers and agents - ensuring every query is resolved efficiently
- Building great relationships with colleagues in the team and other departments
- Contacting customers regarding contract queries and being the first point of contact for customers and suppliers

**The role will be a great fit if**
- You have good customer service skills and previous experience in a customer focused environment
- Have a 'can-do' attitude and be able to step up to the challenges of working in a fast paced, dynamic, and developing organisation
- You are an excellent communicator, bringing your personality to work and interacting with people on a human level. Motivation and a positive attitude are key to this role.
- You know your way around a computer and are comfortable with new solutions that could enhance our ways of working.
- You have the initiative desire to learn & grow with the business
- Able to work autonomously on a day-to-day basis

**What's on offer**
- Office hours 9 - 5.30pm Monday to Friday. We're happy to talk about agile & flexible working requests.
- 33 days holiday (including bank holidays) - and if that's not enough you can also buy & sell holidays too.
- 6% monthly performance bonus following probation
- Free parking
- Yearly company-wide holiday
- Summer and Winter Parties
- Employee Assistance Programme - with 24/7 access to a Remote GP
- Cycle to Work Scheme & Tech Scheme
- Pension Scheme
- Life Assurance cover
- Ongoing opportunities to progress your career

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