Customer Consultant

The Melton has been helping people to buy their homes and make the most of their savings since 1875. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.

We have an exciting, new opportunity at the Melton Building Society in our branch network. This role is a part-time, Customer Consultant based in our Oakham branch. The 20 hours will be spread across 5 days, Monday to Friday, 10:00am - 2:00pm. This is an excellent opportunity for a process driven, team player with exceptional customer service skills, attention to detail and communication skills.

**About the position**

As a Customer Consultant you will be responsible for:

- Engaging with customers to provide excellent customer service, keeping our promises, and proactively following up on all enquiries.
- Proactively identifying opportunities to help customers with their financial needs, through getting to know them and, where accredited, completing a fact find.
- Initiating and supporting brand building activities within the community to attract, acquire and retain customers.
- Till and cash management.
- Taking responsibility for recognising and resolving customer complaints.
- Assisting Local Leaders as required including supporting, mentoring, and developing other team members.
- Where authorised, deputising for the Local Leader and undertaking branch control checks.
- Adhering to all branch controls, audit, and security standards.
- Adopting a right first-time approach to provide customers with a seamless experience as well as carrying out customer transactions in an accurate and timely manner.
- Delivering a best-in-class customer service and customer experience, demonstrated through proactively seeking customer feedback to deliver a strong NPS & Customer Satisfaction score.

**What are we looking for?**
- Good Numeracy and English qualifications.
- Customer Service experience is essential.
- Cash handling skills.
- High level of emotional intelligence, empathy, and exceptional customer service skills.
- Attention to detail and accuracy.
- Ability to work collaboratively within a team environment.
- Experience in Financial Services is highly advantageous.

**What’s in it for you?**

We know that our most important asset at The Melton are our people - people who make things happen. We work in a people focused industry where relationships with our customers are key to our success and we continuously strive to make The Melton a great place to work.

It’s an exciting time to join The Melton as we strive growth and to be the best regional Building Society in the country. We aim to create an inclusive and supportive culture where our differences are embraced, understood, and valued.

**To apply, please enter your details & upload your CV.**

**You must have the right to work in the UK.**

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From £10.90 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Oakham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person