Service Administrator

3 weeks ago

Cambridge, United Kingdom Purely Personnel Limited Full time

This company are widely recognised as one the the most progressive and innovative employers in Cambridge area and they attract excellent staff because of their excellent career prospects and overall employee benefits which include:
33 days holiday (inc Bank Holidays)

Contributory pension scheme

Private Healthcare

Flexible working hours and semi hybrid options available

Annual profit related bonus scheme

Free parking

Overall duties.....

To provide Service Administration support to the Inbound Customer Support team offering a premium customer experience. Responding to customer & internal requests quickly and efficiently in a pressurised environment with a proven ability to smart prioritizingof work is the key in delivering the high standard of customer service we are looking for.

Role Responsibilities
Processing service quotations using CRM
Processing purchase orders using CRM
Service invoicing
Assisting with Scheduling related tasks within the team as directed by the Operations Manager and Customer Partner Manager.Sending professional communication to our customers
Part ordering using SAP
Price checks using SAP
Liaising with internal departments to acquire customer enquiry resolutions
Liaise with engineers daily regarding schedules
Raising relevant transactions within CRM

Skills, Experience & Competencies

**Essential**

**Desirable**
Previous Service Administration experience is required
Excellent geographical knowledge is essential on a UK national level
Excellent telephone manner is required
Excellent communication skills
Fluent in English with excellent literacy skills
Passionate in offering excellent Customer Service
Microsoft Office Skills at an intermediate levelDemonstrates a strong ability to coordinate a myriad of transaction types with different priorities and time constraints
Able and willing to learn new activities
Able and willing to offer suggestions on process improvement to benefit or enrich our Customers experience
Thrives when working in a feedback orientated environment
Demonstrates professionalism in a corporate working environment
Ability to build a professional rapport with customers and colleagues
Demonstrates out of the box thinking when providing customer resolutions
Excellent investigation skills

***
CRM & SAP experience is preferred but not essential
Previous experience working to KPI’s is preferred but not essential

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