Cctv Control Room Operator

2 months ago

Warrington, United Kingdom Marpol Security Limited Full time

Based at Marpol Security HQ in Golborne (WA3 3RX), we require an experienced Control Room Operator, joining an existing team in support of our expanding business operation. We are seeking operatives to work on a 4 on/4 off shift pattern with opportunity for overtime. Immediate start available.

**Duties Include**
Responsibility for the smooth, consistent running of the control room, your duties will include:
Monitoring and operating site CCTV surveillance across a variety of platforms.
Responding to emergency situations; liaising with mobile response teams & emergency services.
Incident reporting and associated paperwork including detailed daily handovers.
Reporting to the management team.
Rostering security officer shifts.

**Benefits**
Contract of employment 42 hours + opportunity of overtime.
28 days holiday entitlement pro-rata.
Structured, progressive pay banding based on tenure and performance.
Ongoing training and support.
Rolling roster providing a healthy work/life balance including scheduled weekends off.
Weekly pay.
Pension scheme.
Health cash plan.
Opportunity for progression within the company.
Opportunity to work with a growing, professional team.

**What to expect?**

Day or night shift patterns 05:30 - 17:30 / 17:30 - 05.30 shift times; averaging 42 hours per week based on 12 hour shifts performed 4 on/4 off.
Hourly rate: £12.00.
The role of a Control Room Operator is both challenging and unique, with no two shifts the same.
Working alongside experienced controllers.

**Who are we looking for?**

Control room experience is essential (enhanced training can be provided if experience gained outside of security industry).
Reliable, punctual, flexible, and calm under pressure.
A passion for delivering excellent customer service, a drive to succeed and willingness to learn.
A natural problem-solver, with the ability to be resourceful in a demanding work environment.
An ambassador for the company
Excellent communication skills (written and verbal) including a polite, professional and welcoming telephone manner.
Strong IT skills. Comfortable with Word, Outlook, and Excel suites. Experience in navigating leading suites of monitoring systems is highly advantageous.
Attention to detail and ability to maintain consistent, accurate records.
Ability to change focus between acting as a central team player and working as an individual with enthusiasm.

**The Company**

Established in 1992, we are one of the largest security companies in both Liverpool & Manchester, providing an extensive range of security services to our varied customer base in the North-West and across the UK. We specialise in security services, which include manned guarding, static security, mobile patrols, 24-hour CCTV remote monitoring, risk assessment, alarm response, key holding and opening & locking of premises. We are seeking dynamic individuals with a drive for professional development to join our team on a permanent basis.

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company events
- Company pension
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 12 hour shift
- Night shift
- Overtime
- Weekend availability

**Experience**:

- control room: 1 year (required)

Licence/Certification:

- SIA (required)

Work Location: One location

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