Welcome & Service Assistant

2 weeks ago


Peterborough, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

**This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.**

What it's like to work here:Reporting to our Welcome Manager, you'll be working alongside a small team of Welcome and Service Assistants. You'll be the face of our operation outdoors, and you will have lots of opportunities to work with and for people. Our visitors are at the heart of what we do, and we want everyone to feel welcome at our places and we need your help as a Welcome & Service Assistant to do that.

Set in the heart of rural Northamptonshire, Lyveden is a remarkable survivor of the Elizabethan age. Begun by Sir Thomas Tresham to symbolise his Catholic faith, Lyveden remains incomplete and virtually unaltered since work stopped on his death in 1605. Visitors can discover the mysterious garden lodge and explore the Elizabethan garden with its spiral mounts, terracing and canals.

Click here for more information about this location

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (780 hrs py)



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