Mobile Funeral Service Arranger

6 days ago


Glasgow, United Kingdom Dignity Funerals Full time

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

Jonathan Harvey Funeral Directors, Glasgow are looking for a compassionate, dedicated individual to join our team as a Mobile Funeral Service Arranger, to advise and support our families when arranging the funeral for a loved one. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Jonathan Harvey Funeral Directors in Bearsden, Glasgow is easily accessible from the surrounding areas including Hungry Hill and Milngavie.

Our community is very special to us, and we are proud to have such close ties with many places of worship, ministers and local businesses in Southern Scotland

We are Dignity funeral directors, so you can rest assured that your loved one is in the care of capable hands. We hold ourselves to the highest standards, and we are part of the National Association of Funeral Directors. Our strict codes of conduct are designed to ensure we always provide a personal, professional service.

This is a part time position working 22 hours per week, Monday, Tuesday & Wednesday 09:00am -17:00pm.

**What do you get?**
- An annual salary of £13,706.16
- Accruing 22-25 days holiday (Pro rata) + bank holidays.
- Life Assurance 2 x salary.
- Company Pension Scheme.
- Opportunity to enrol on several of our apprenticeship schemes.
- Opportunity to be part of a team caring for those in your community.

**What Will I Be Doing As A Funeral Service Arranger?**

As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

As a Funeral Service Arranger you will be required to lone work in branch.

**Other duties will include**:

- Create a welcoming, safe and caring atmosphere
- Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
- Maintain excellent service to client’s who telephone or call the branch
- Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines

**What Do I Need?**
- A Full UK Driving Licence.
- Previous experience within a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a wide range of people.
- Comfortable coming into contact with the deceased through the Chapel of Rest visits.
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.
- A passion for customer service.

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**What are the next steps?



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