Funeral Conductor

To participate in all aspects of the preparation and care for the deceased and ensure the funeral service is carried out in line with the client’s wishes by engaging directly with the client and leading the funeral team on the day of the funeral.

**Main Duties and Responsibilities**
- To lead and conduct the funeral and ensure its smooth delivery on the day
- To liaise directly with the funeral arranger in preparation for the funeral as well as conducting pre-funeral calls / visits with the client and ensure all checks are completed
- Undertake driving duties transporting both the deceased or the client, maintaining a professional and dignified manner at all times
- Assist on the funeral, bearing the deceased in coffin or stretcher, floral tributes etc.
- Cleaning and maintenance of fosters’ vehicles as well as other general housekeeping duties
- Perform all activities in relation to the preparation and delivery of the funeral including, transportation of the deceased and their ashes, coffin preparation, preparation of the deceased, funeral administration and conducting the funeral
- Carry out the SOPs, especially care of the deceased and conducting the funeral including as well as Identification procedures, updating funeral software
- Carry out health and safety training
- Complete timesheet documentation and make know your future availability to work
- Participate on the duty on call rota - Take first calls and inform client of next steps
- Further enhance and develop Fosters reputation

**General Duties and Responsibilities**
- **Health & Safety**: All employees are required to adhere to Health & Safety Regulations and ensure best practice is met by both themselves and by their colleagues
- **Conduct**:All employees are required to conduct themselves in a professional manner in accordance with company policies and codes of conduct as outlined in the employee handbook
- **Quality**:All employees are expected to work within the systems, processes and procedures outlined within the department and / or company handbooks or software platforms or training manuals
- **Flexibility**: A reasonable degree of flexibility is required from all employees to meet the needs of the role, the department and the wider company
- Customer obsessed - passionate about understanding customer needs and delivering to their needs
- Ability to carry out lifting and manual handling of heavy loads from strained positions
- High attention to detail and standards of presentation in relation to the deceased
- High attention to detail and standards of presentation in relation to coffin finishing and vehicles
- Team player able to work in a fast moving and rapidly changing environment
- Ability to quickly build relationships and network within a local community
- Good interpersonal skills with the ability to work and influence at all levels across the business
- Must be articulate in written and oral skills and have confidence when leading funerals
- Attention to detail is essential
- Required to always act with discretion and empathy
- Ability to act promptly but in a measured and considered way
- Driving license essential