Access Service Case Officer

2 weeks ago

London, United Kingdom The National Archives Full time

**Details**:
**Reference number**:

- 296588**Salary**:

- £29,835- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- Public Access and Government Services; Information Rights**Type of role**:

- Knowledge and Information Management**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- London, London (region), TW9 4DUAbout the job

**Job summary**:
Domesday Book. Shakespeare’s will. Tweets from Downing Street. War time records. These are just some of the 11 million items held by The National Archives. With a collection like this - the largest in the world - it’s no surprise that we handle between 5-10% of all Freedom of Information (FOI) requests received by the Government. As an Access Service Case Officer, you’ll have a great opportunity to work with closed historical records and make decisions regarding their access. Join us and you’ll work in an organisation that offers great support and exceptional benefits.

**About the role**

The majority of the FOI requests we receive are for closed historical information. The role of Access Service Case Officer requires an individual capable of managing a heavy workload with good decision-making and communication skills to ensure The National Archives meets its legal obligations under FOI.

You will be part of TNA’s Information Rights Department. You will join our MOD Access team, managing FOI requests related to a military personnel records. You will develop a deep understanding of this unique collection.

**Job description**:

- Full job description attached (see below).**Person specification**:
**About you**

To join us, you must be able to carry out research using complex documents and the ability to summarise findings clearly. Ideally you will have knowledge of the FOI Act and related legislation (although this is not essential and training will be provided). It’s equally important that you have the judgement to make key FOI and access decisions and the ability to escalate issues when required. Excellent team working skills, a flexible approach and a high standard of written and verbal communication are essential too. You’ll also need to demonstrate the ability to work well under pressure in order to manage casework and meet deadlines, whilst providing a professional service to the public and other government departments.

Join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and you can expect an excellent range of benefits. They include a pension and flexible working, as well as discounts with local businesses (e.g. beauty salons and bars). We also offer wellbeing resources (e.g. on-site therapists) and have an on-site gym, cafe, shop and staff bar.

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to travel regularly to our Kew site.

We would particularly like to encourage applicants from backgrounds currently underrepresented in archives, including those who identify as Lesbian Gay Bisexual Transgender (LGBT+), from Black, Asian and minority ethnic cultural backgrounds, those who are neurodivergent, and those with hidden or visible disabilities.

**How to apply**:
SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years.

**Essential criteria**:
We will assess you against these criteria during the selection process:

- Able to carry out research into records using complex documents and to summarise findings clearly
- High standard of communication, both written and verbal; evidence of highly developed drafting skills and an ability to write persuasively for different audiences.
- Confident and able to negotiate and influence at a senior level within TNA and across government departments.
- Experience of working to tight deadlines and ability to work well under pressure, able to prioritise a heavy workload with little supervision
- Ability to make decisions, using sound judgement, escalating issues as required
- Excellent team player, able to work on own initiative under pressure and with a flexible approach to work.

**Desirable criteria**:

- Knowledge of Information Rights legislation - ideally experience of assessing information in accordance with Freedom of Information exemptions
- Customer care skills with an understanding of the needs of researchers and users of The National Archives
- The ability to develop and adapt training materials, as well as deliver training to a range of audiences
- Willingness to undergo develope

  • Customer Services Officer

    Found in: Talent UK 2A C2 - 1 week ago

    London, United Kingdom Service Care Solutions Full time

    Job Type: Customer Service AdvisorLocation: CamdenDuration: Temp OngoingHours: 36 Hours a week, Office basedSalary: £19.36 umbrella p/hKey Responsibilities: Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.Seamlessly transitioning between various customer service access...

  • London - University Access Officer

    2 weeks ago

    London, United Kingdom The Access Project Full time

    **Description**: - **Closing Date**: EOD Monday 14th August - **Salary**: £26,000 - **Working Pattern**: Full-time - **Contract**: Permanent - **Job Location**: London - Hackney - **Interview date**: Monday 21st August - **Start date**: ASAP - **Reporting to**: Programme Manager **About the organisation** We believe that every young person should have...

  • Case Officer

    4 days ago

    London, United Kingdom LegalAndGeneral Full time

    **Company Description** The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at **Legal & General Affordable Homes** is to transform the affordable housing sector. With a fast-growing pipeline of over 80,000 homes, we’re committed to investing in housing for all ages, social...

  • Principal Medical Writer

    2 weeks ago

    London, United Kingdom Mtech Access Full time

    About us We are a dynamic, friendly and rapidly expanding independent market access and HEOR consultancy with offices in Oxfordshire, London, Manchester, York, Newcastle, and Cambridge. We provide strategy and solutions to help Pharma and Medtech companies bring interventions to market, providing more patient choice and meeting the needs of the healthcare...

  • SEN Case Officer

    Found in: Whatjobs ES C2 - 1 week ago

    London, United Kingdom Baltimore Consulting Limited Full time

    SEN Case Officer3 months Interim Contract (With View to Extend)£280 per day (Via Umbrella)Inside IR35, Full TimeLondon – Local AuthorityRemote BasedAn excellent opportunity has arisen for a SEN Case Officer within a Local Authority to assist the Education Department for an initial period of 3 months. You will be required to complete all statutory...

  • SEN Case Officer

    3 weeks ago

    London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a SEN Case Officer on a 3 months contract initially with a possibility of further extension. Purpose of the role: To support the Special Educational Needs Team in fulfilling its role in carrying out the statutory Education, Health and Care (EHC) needs assessments of...

  • Facilities & Office Associate - Trainee

    3 weeks ago

    London, United Kingdom White & Case Full time

    White & Case is an elite global law firm serving leading corporates, funds, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working in virtually...

  • Case Administrator

    7 days ago

    London, United Kingdom HM Prison & Probation Service Full time

    Job title: Case Administrator - London **Salary**: £19,087-£23,182 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. There are many reasons to join the Probation Service. What will yours be? *About the role *This an administrative job within the Probation Service. Helping...

  • Access Officer

    2 weeks ago

    London, United Kingdom UK Dementia Research Institute Full time

    The Access and Widening Participation Office leads on the development and implementation of UCL’s strategies to widen access to UCL from underrepresented groups. The Access Team is one of four teams within the office and is responsible for changing UCL’s intake of students from underrepresented groups. The team delivers a programme of activities for...

  • Disrepair Case Officer

    2 days ago

    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a fantastic public-sector organisation to recruit Disrepair & Litigation Administrators & Disrepair Case Officers to join them on a temporary basis with the potential to go permanent. We are seeking experienced professional to assist the Senior Housing Officer in providing an efficient and effective Housing Service to the...

  • Intern, Regulatory Market Access

    23 hours ago

    London, United Kingdom Access Partnership Full time

    **About Us** Access Partnership is the world’s preeminent tech policy consultancy: corporates seek our advice on bringing their tech to market, and governments need our advice to regulate tech so that all stakeholders are treated fairly and can benefit from it. We partner with the world’s largest and most innovative organisations in a market that is...

  • Case Administrator

    2 days ago

    London, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 262225**Salary**: - £19,087 - £23,182- (plus a London Weighting Allowance of £4,006)**Job grade**: - Other- NPS Pay Band 2 London**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Access Officer

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom UCL Eastman Dental Institute Full time

    About the role The Access Officer will organise and run a strand of the Access Team’s programme of centrally-run projects as part of UCL’s widening participation strategy and Access and Participation Plan. The activities are aimed at highly able prospective students from under-represented groups, teachers and HE advisers. This exciting programme...

  • SEN Case Officer

    3 weeks ago

    London, United Kingdom Baltimore Consulting Limited Full time

    SEN Case Officer 3 months Interim Contract (With View to Extend) £280 per day (Via Umbrella) Inside IR35, Full Time London – Local Authority Remote Based An excellent opportunity has arisen for a SEN Case Officer within a Local Authority to assist the Education Department for an initial period of 3 months. You will be required to complete all statutory...

  • Case Administrator

    6 days ago

    London, United Kingdom Ministry of Justice Full time

    Salary 1 - £20,126 - £24,225 pro rata Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - South West City/Town 1 - Bath, Weston-super-Mare Building/Site 1 - NPS QUEENSWAY HOUSE WESTON-SUPER-MARE, BS22 7BB, NPS THE OLD CONVENT BATH, BA2 4JE Organisation Grade for HMPPS 1 - NPS Pay Band 2 National Post Type 1 -...

  • Senior Case Officer

    Found in: Talent UK 2A C2 - 3 weeks ago

    London, United Kingdom LAW Absolute Full time

    This national regulator is looking to recruit a Senior Case Officer to undertake fitness to practise matters, support junior team members and protect title policies.This is a varied and interesting role and carries a high degree of responsibility, working directly alongside the Head of Fitness to Practise. The role involves investigating and prosecuting...

  • Senior Case Officer

    Found in: Jooble UK C2 - 3 weeks ago

    London, United Kingdom LAW Absolute Full time

    This national regulator is looking to recruit a Senior Case Officer to undertake fitness to practise matters, support junior team members and protect title policies. This is a varied and interesting role and carries a high degree of responsibility, working directly alongside the Head of Fitness to Practise. The role involves investigating and prosecuting...

  • Senior Case Officer

    3 weeks ago

    London, United Kingdom LAW Absolute Full time

    This national regulator is looking to recruit a Senior Case Officer to undertake fitness to practise matters, support junior team members and protect title policies. This is a varied and interesting role and carries a high degree of responsibility, working directly alongside the Head of Fitness to Practise. The role involves investigating and prosecuting...

  • Access and Support Officer

    5 hours ago

    London, United Kingdom Royal Borough of Greenwich Full time

    **Access and Support Officer** **Scale 5** **Housing Inclusion Service** We have 2 vacancies within our Housing Inclusion Service for and Access and Support Officer. 1 role is full time (35 hours) for 18 month fixed term contract, and the other is a permanent, part time (7.5 hours) post. The team works with people who are homeless or threatened with...

  • Junior Corporate Secretary

    Found in: beBee jobs GB - 3 weeks ago

    London, Greater London, United Kingdom White & Case Full time

    Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers operating from more than 40 locations, working in virtually...