Customer Service Diagnostics Advisors

2 weeks ago

Tadcaster, United Kingdom TribePost Full time

**Benefits**:

- A salary of £22,656 pa (pro rata for part time) with bonus/incentive scheme
- 31 days annual leave per year
- Life assurance, healthcare, discounts from leading brands, welfare scheme, company pension scheme with employer contributions, and highest spec equipment for home/remote working.
- Industry leading training with ongoing support plus a structured career development path
- Potential to suggest improvements and see your successes celebrated company wide.

We are Innserve Ltd, we keep Britain pouring

As the largest independent provider of technical services support to the UK drinks dispense industry, we’re committed to delivering the highest standards of customer service and technical expertise to the more than 90,000 licensed and non-licensed premises that we support.

We’re the leading company in the supply, installation, maintenance and servicing of drinks dispense equipment, and we’re proud of our reputation for excellence.

**Are you**:

- Looking for a customer service role that’s out of the ordinary?
- Interested in a hybrid, flexible working week, with at least two days work from home per week?
- A natural problem solver, ready to take your career in a different, unique direction?
- Interested in joining our growing team of customer service diagnostics specialists who support the leading bars, restaurants, hotels, festivals, stadiums, concerts, and events?
- Skilled in customer care? Working with customers and driving simplicity while providing solutions?
- Ready to be welcomed into our key team of customer service diagnostics advisors who deliver excellent customer service and keep our customers pouring?
- Looking for full or part time hours? We offer: Full time
- Flexible within our Opening Hours 8am to 8pm 7 days per week or Part Time: Monday to Friday inclusive 10am - 2pm or 11am - 3pm
- total 20 hours.

**Your typical day as a Customer Service Diagnostics Advisor**:
You will be the first voice our customer hears when they need help so a calm, cool demeanour, sometimes under pressure, is essential.

You’ll join a fast paced, far from typical call centre customer service team, supporting customers in leading restaurants, hotels, bars and at festivals, concerts, and events.

Through industry leading technology, you’ll diagnose their problems over the phone or arrange for one of our specialist technicians to attend their property.

You will be welcomed into a team of customer service specialists who are passionate about ‘Keeping Britain Pouring’ and who will do anything and everything they can for our customers and each other. We care about our customers: you’ll support them with guidance and highest levels of customer service.

**You’ll already have**:

- Ideally, a background in office-based customer service, call centre, contact centre, high-volume call handling or similar.
- Confidence in communicating and an ability to form positive working relationships with technicians and customers.
- Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritize workloads with a structured approach.
- Proven experience as an ardent team player who wants to succeed.
- The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
- The ability to stay cool under pressure.
- Strong verbal and written communication ability.
- Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential
- Experience in CRM systems

If you feel you have the necessary skills and experience to be successful in this role, click on ‘APPLY’ today, forwarding an up-to-date copy of your CV for consideration in the first instance

We’d love to hear from you. Innserve is committed to being an equal opportunity employer.

**No agencies please.

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