Customer Services Representative

3 weeks ago


Cramlington, United Kingdom Adecco UK Full time

37.5 hours per week

Mon-Fri (early finish on Friday)

Fantastic Team and Office Facilities

1. Providing exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.

2. Maximising the sales lead of every opportunity that comes into the business.

5. Receiving telephone orders and entering orders and return material authorisations on to the system.

6. Providing price and availability information as requested.

7. Answering enquiries on status of orders and following through on all commitments made

to customers.

8. Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.

10. Action calls regarding faulty product and liaising with customers, consumers, and service centers.

11. Arranging collections from customers for delivery to the warehouse, service centres or the office.

12. Monitoring stock levels, and ordering spare parts as required

13. Any additional similar duties as required to ensure the efficiency and ongoing improvements of the Customer Services function.
- Good written and verbal communication skills are essential, with a commitment to the customer and consumer.
- Excellent telephone skills, with the ability to assist customers and always communicate effectively and professionally.
- Strong data entry skills and a good level of Excel knowledge and experience.
- A solid working knowledge of SAP is essential.
- The ability to demonstrate a positive attitude, flexibility, and a focus on continuous improvement.
- The ability to build effective working relationships with customers and our field-based sales team.
- The ability to work to tight deadlines and effectively multi-task is essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jess Read



  • Cramlington, United Kingdom Enerpac Tool Group Full time

    Overview Here at Enerpac, we’re on a journey. We’re building a culture that celebrates the diverse makeup of our business. A culture where inclusiveness is more than just an initiative. Somewhere we all feel accepted, valued, and equal. Your unique perspectives, experiences and backgrounds hold the key to unlocking solutions that drive our...


  • Cramlington, United Kingdom Central Employment Agency (North East) Limited Full time

    Our client is a dynamic company specialising in outdoor recreational equipment, dedicated to enhancing the experiences of enthusiasts worldwide. With a diverse portfolio of brands catering to various outdoor activities. We are seeking a Sales Assistant to join our client team. Reporting to the Senior After Sales Assistant, the successful candidate will play...


  • Cramlington, United Kingdom Adecco UK Full time

    37.5 hours per week Mon-Fri (early finish on Friday!) Fantastic Team and Office Facilities Flexible start times 1. Providing exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues. 2. Maximising the sales lead of every opportunity that comes...


  • Cramlington, United Kingdom Pure Fishing Ltd Full time

    Pure Fishing is a leading global provider of fishing tackle, lures, rods, and reels with a portfolio of brands. We have operations in 23 countries and a dedicated workforce conversant in over 25 languages. We have office bases in Breda, Copenhagen, Sweden, and the UK, as well as smaller sales offices in most other European countries. Our mission is to...


  • Cramlington, United Kingdom William Hill Full time

    **Location** Northumberland CRAMLINGTON DUDLEY COURT NE23 6QW **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 12 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our...


  • Cramlington, United Kingdom William Hill Full time

    **Location** Newcastle upon Tyne CRAMLINGTON DUDLEY COURT NE23 6QW **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 10 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets....


  • Cramlington, United Kingdom Disturbia Clothing Ltd. Full time

    We're looking for an experienced Customer Service Advisor to join our team to support the continued growth of the business. **Key responsibilities include**: - Working to KPI’s to ensure all customer service enquiries are responded to and resolved in a timely manner whilst maintaining customer experience expectations - Liaise with our distribution centre...


  • Cramlington, United Kingdom Nisa local Southfield Green Cramlington Full time

    **Job Title**: Store Assistant **Job Summary**: **Job Purpose**: Support the store management in ensuring the store meets the expectations and needs of the customers, through effective customer service, and ensuring availability of products and services at all times. **Reports to**: Store Manager / Supervisor **Key Result Areas**: The Store Assistant is...


  • Cramlington, United Kingdom Nisa local Guidepost Choppingto NE62 5LT Full time

    **Job Title**: Store Assistant **Job Summary**: **Job Purpose**: Support the store management in ensuring the store meets the expectations and needs of the customers, through effective customer service, and ensuring availability of products and services at all times. **Reports to**: Store Manager / Supervisor **Key Result Areas**: The Store Assistant is...


  • Cramlington, United Kingdom Homefair Blinds & Shutters Full time

    Homefair Blinds & Shutters is one of the UK's leading window blind manufacturers and retailers. Operating throughout the North East and North West of England, we have 20 retail showrooms that are supported by a dedicated manufacturing base and we employ over 150 people. Employing local people to serve the local communities our core values are great customer...


  • Cramlington, United Kingdom BM Stores Full time

    **We are currently recruiting for Customer Service Assistants to join us at our store in **Westmorland Retail Park, **Cramlington!** **We are looking for Store Colleagues to join us on a temporary basis & support our busy Christmas period!** We have various, flexible shift patterns available including weekends, with contracts up to 20 hours week and...


  • Cramlington, United Kingdom MTrec Recruitment Full time

    **The Company** Our client is a successful engineering company. Due to growth, they require a Customer Support Executive. On offer is the chance to work for a market leader and an attractive salary. **The Role** - Ensure excellent consistent service to both internal and external customers. - Managing a significant number of incoming telephone calls and...

  • Customer Service

    4 weeks ago


    Cramlington, United Kingdom R+R Packaging Full time

    R+R Packaging Ltd is a leading distributer of wholesale packaging products. We operate from our warehouse in Cramlington, Northumberland distributing locally and nationally across the UK. We are looking for a customer service person, who will also have to cover other administration duties for holiday cover. We require someone who can work to a deadline in a...


  • Cramlington, United Kingdom Muffin Break Full time

    We are looking for fantastic bright and bubbly customer service assistant for our busy Muffin Break Cramlington coffee shop. No experience necessary BUT you must be reliable, want to give outstanding service, able to work a variety of shifts with flexible finish times and weekends. And you **MUST** want to work hard. We are a 7 day business. You must have...


  • Cramlington, United Kingdom Barclays Bank PLC Full time

    Senior Customer Service Advisor Location: CramlingtonSalary - £26,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Cramlington, United Kingdom Muffin Break Full time

    We are looking for fantastic bright and bubbly barista / customer service people for our busy Muffin Break Cramlington coffee shop. No experience necessary BUT you must be reliable, want to give outstanding service, able to work a variety of shifts with flexible finish times and weekends. And you **MUST** want to work hard. We are a 7 day business. You must...


  • Cramlington, United Kingdom Muffin Break Full time

    We are looking for fantastic bright and bubbly barista / customer service people for our busy Muffin Break Cramlington coffee shop. No experience necessary BUT you must be reliable, want to give outstanding service, able to work a variety of shifts with flexible finish times and weekends. And you **MUST** want to work hard. We are a 7 day business. You must...


  • Cramlington, United Kingdom Thermo Fisher Scientific Full time

    **Job Title: Global Core Account Leader, Customer Excellence** **Location: Cramlington, UK The Global Core Account Leader, Customer Excellence is part of the Customer Excellence Organization within the Commercial organization supporting the BioProduction Group portfolio which provides biotechnology and biopharmaceutical customers with integrated olutions...


  • Cramlington, United Kingdom Adecco UK Full time

    Adecco Cramlington are looking for a motivated, passionate and enthusiastic Customer Care Specialist to join our client based in the Northumberland area. Supporting the Customer Service Manager, sitting within the Customer Engagement team. You will play an integral role in our business, working as part of an in-house team who supports and leads our 3rd...


  • Cramlington, United Kingdom Ciccarelli Italian Ice Cream Limited Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. The role includes serving ice cream and refreshments to members of the public at our static sites, or on ice cream vans. These may be at fixed pitches, or events across Newcastle, Northumberland, or beyond. A standard day would...