Personal Advisor

3 months ago

Livingston, United Kingdom The Fedcap Group Full time

**Introduction**

Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

We are currently recruiting for an Employment Adviser to join our existing team. **This is an office based position and the salary is £27,196.**

**The Role**
As an Employment Adviser you will be providing a tailored employment support service to individuals to address barriers to gaining new employment with personalised support for individuals to achieve and sustain work, including supported job searching, re-training for a different sector and restoring self-confidence for work.

**You will be**
- Managing a caseload of participants holding initial appointments and action plans to ensure appropriate and effective contractual activity is undertaken by all participants according to their level of job readiness
- Addressing participants personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop participants capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment
- Identifying, structuring and recommending vacancy and training solutions, working in close consultation with your team to meet the specific needs of participants and employers
- Developing relationships and networks with key stakeholders including employers, Job Centre teams and funding providers
- Delivering our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment
- Maintaining IT files and participants record to a required quality standard to ensure the participant journey is documented in accordance with our quality standards

**Person Specification**

**About you **

Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?**

**Experience, Knowledge and Qualifications**
- A great communicator who strives to always deliver enthusiasm & confidence.
- Digitally savvy with the ability to provide others the appropriate levels of support using technology whilst maintaining accuracy.
- Someone who has the ability and experience of supporting, coaching and developing in a face to face and remotely.
- Customer orientated and driven by results gained from quality of service, willing to put the participants at the heart of everything you do.
- Someone who loves a fast-paced working environment that has set result and targets.
- Able to adapt to difficult or challenging situations when required.
- Empathetic and understanding of the challenges and barriers unemployed individuals currently face.

**Key Competencies**
- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.

**What else can we offer you?**
- You won’t work on weekends or bank holidays
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover
- Pension with a 4% match from Fedcap
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long
- Laptop and mobile phone for every employee

**Additional information**

**Equality, Diversity, and Inclusion**

**Disability confident employer**

**Veterans and service personnel**

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

**Mission**:To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

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