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IT Technical Support Apprentice
2 weeks ago
An exciting opportunity has arisen for a motivated IT Support Apprentice to join Park’s Motor Group. This will be a 1-year apprenticeship where the successful applicant will work towards a Diploma with QA, receiving support and mentoring throughout the placement.
As an apprentice you will help with the 1st line IT Support for customers as well as learning about the products and services Park’s Motor Group provide. It is a busy role that will require attention to detail but is important to the success of the wholeteam. The existing IT team will also be available to provide you with support and guidance as you learn your role and become more confident.
Do you have a keen interest in good customer service and want to start your career in IT?
**Key Responsibilities**
- Answering and logging IT Support calls from users
- Provide 1st Line support to our users
- Provide excellent customer service both verbal and written to end users.
- Keep users up to date on progress of their calls
- Problem solve issues based on the information you have been given.
- Resolve IT queries efficiently, accurately and record information
- Involvement in configuration and installation of IT Hardware (Desktops, Laptops, Printers, Switches etc.)
- Work on their own initiative as well as part of a team
**Required Skills**:
**Do you have excellent problem-solving skills?**
- Analytical thinker with a logical approach
- Are you an enthusiastic team player?
- Do you have good attention to detail and a strong ability to retain information?
- Can you multi-task and work under pressure?
- Do you have a keen willingness to learn and share knowledge?
**Benefits**
This is a fantastic opportunity to develop your skills and start a steady career within Park’s Motor Group. You also have access to:
- Competitive salary
- 30 days holiday
- BEN Automotive Assistance Program
- Discounted Servicing for you and your family
- Contributory Pension Scheme
- Refer a friend scheme earning £1000+ a year
- Attractive discounts when purchasing new and used cars
- Subsidised car leasing scheme accessible to you and your family
**Additional Information**
- Salary - £16,000 per annum
- Future Salary - To be discussed upon completion of apprenticeship
- Working Hours - Monday - Friday, 8am -5pm/9am - 6pm, weekly rotation - Saturday mornings on rotation
**Future Career Progression**
- A full-time role on completion of apprenticeship, with the option of progression within the Park’s Motor Group Network
**Important Information**
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
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