Scheduler

2 weeks ago


Preston, United Kingdom First Recruitment Group Full time

**Role**:
**Role: Scheduler**

**Permanent**

**Location: Preston**

**Salary: £24,231.21**

**Contributory Pension Scheme**

**Employee Benefits Portal**

**Cycle to work scheme**

**Medicash plan**

**Employee assistance programme**

**Role Purpose of Scheduler**:
Our Client - a large energy company, has a requirement for a Scheduler to manage customer accounts, deal with queries and ensure customers have everything needed to make sure their appointments go smoothly. You will be skilled at time management to make best use of Engineers days whilst ensuring customer satisfaction.

**Job Role Responsibilities of Scheduler**:

- Provide excellent customer care
- Assist in resolving customer complaints
- Manage daily workload and prioritise effectively
- Drive productivity across all scheduling activities
- Understand customer needs and adapt as required to ensure continuous improvement is driven across scheduling activities
- Support Cut-Out Delivery Manager and Cut-Out Office Team Lead on existing CAT A response and future CAT A response
- Maintain productivity and response to SLA performance at 95%+
- Ensure every attempt has been made to complete appointment bookings

**Experience / Skills / Knowledge / Qualifications**:

- Scheduling experience
- Customer service experience
- Proficient in Microsoft Office
- Excellent written and verbal communication.
- Ability to work as part of a team as well as good use of initiative

**Required skills;** forward thinking, customer understanding, interpersonal awareness, concern for excellence, initiative

**Company information**

We actively recruit at all levels and this is a superb opportunity for a Recruitment Advisor looking for new employment



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