Dwp Case Review Executive Officer

4 weeks ago

Swindon, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 342182**Salary**:

- £29,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- EO Special Location**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part year**Number of jobs available**:

- 175Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Swindon Polaris HouseAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is committed to reduce the rates of fraud and error payments within Universal Credit (UC). The rate of fraud and error has continued to rise significantly with increases in the proportions of higher risk cases, for example self-employed and those with capital, and as a result of the easements and changes introduced due to the pandemic.

To address this, we have introduced a claim review process into the UC service. This new process includes a review of the entitlement and circumstances of claims that are at risk of being incorrect. This prevents people from falling further into debt by identifying changes which result in an underpayment and fast-tracking suspected cases of fraud for investigation.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
As a UCR review agent you will:

- Manage and conduct case reviews within an allocated caseload, following the structured Claim Review process to ensure all cases adhere to all legal and policy requirements.
- Plan and conduct robust interviews with claimants by telephone or in person, asking challenging questions to gather all relevant information, including exercising judgement to tailor follow up questions of each individual case.
- Decide what evidence is appropriate to request from claimants in order to confirm the validity of declarations, considering t context of each individual case.
- Gather, verify and assess all available information, and decide on an appropriate course of action from a number of options, to ensure any incorrectness can be identified and corrected. Examples include referring to a Decision Maker or Case Manager to enable accurate benefit reassessment, overpayment and underpayment calculation, fraud referrals to CFCD (Counter Fraud, Compliance and Debt), or referring incorrect cases for corrective action.
- Present all information relevant to a claim review clearly and accurately, so that others can use the gathered information and advice as the sole source of evidence to make a fair judgement.
- Seek support and advice when required, identifying most appropriate source for the particular challenge e.g., referring to written guidance, raising with colleagues in a case conference or escalating to a team leader.
- Record the progress of a case on departmental systems. Maintain and retain relevant evidence in the evidence file redacting & annotating sensitive material when appropriate.
- Work collaboratively, effectively and flexibly within the team and contribute towards the development of this new role.
- Contribute to feedback and lessons learned to shape and improve the role and processes.

The key outcome from the reviews is to be confident the claimant is being paid the right amount and any incorrectness has been corrected.

This is an exciting opportunity to help shape the design and operating model of this brand-new process and be part of delivering DWPs Fraud and Error strategy, ensuring value for money for the taxpayer and positively impacting DWP’s reputation.

**Person specification**:
**What we are looking for**:
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across UCR.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £29,500, Department for Work and Pensions contributes £7,965 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**With great benefits including**:

- Generous annual leave, plus bank holidays.
- Flexible working patterns available.
- Competitive maternity, paternity, and parental leave.
- A Civil Service pension with an average employer contribution of 27% Alongside your salary of £29,500 DWP contributes £7,965.00 towards you being a member of the Civil Service Defined Benefit Pension s

  • Dwp Case Review Executive Officer

    2 weeks ago

    Swindon, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 326965**Salary**: - £29,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO Special Location**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time, Part Year**Number of jobs available**: -...

  • Social Housing Officer Swindon/southwest

    4 weeks ago

    Swindon, United Kingdom THRIVE GROUP LTD Full time

    Social Housing Officer Swindon/Southwest. This is a permanent vacancy offered on a permanent full-time basis, with hybrid work options and an annual salary ranging £30,000 - £34,000. Responsible for the daily management of your own case load of around 200service users, following strict introduction and dispersal of new and existing services users into and...

  • Insolvency Case Administrator

    5 days ago

    Swindon, United Kingdom Monahans Full time

    **Are you an experienced Insolvency Case Administrator working within the Insolvency network? This is a niche role where we are looking to hire an Insolvency Administrator this role will be based within the Wiltshire/Somerset area of the South West.** **Hybrid working would be considered.** **About us**: We’re a leading independent firm of chartered...

  • Insolvency Case Administrator

    1 week ago

    Swindon, United Kingdom Monahans Full time

    **Are you an experienced Insolvency Case Administrator working within the Insolvency network? This is a niche role where we are looking to hire an Insolvency Administrator this role will be based within the Wiltshire/Somerset area of the South West.** **Hybrid working would be considered.** **About us**: Were a leading independent firm of chartered...

  • Legacy Reviewing Officer

    4 weeks ago

    Swindon, United Kingdom Wiltshire Police Full time

    Location- Swindon, Melksham - Salary Range- Other - Part/Full Time- Full Time - Type of Contract- Fixed Term - Number of Positions Available- 3 - Legacy Reviewing Officer 2x Melksham 1x Swindon £23,694 - £24,807 DOE A vacancy for a Temporary 2-year contract, full time reviewing officer is now available within the Assets Department, Crime Standards and...

  • Insolvency Case Manager

    2 weeks ago

    Swindon, United Kingdom GGT Insolvency Recruitment Full time

    **Insolvency Case Manager | Senior insolvency AdministratorRemote Working with office working when required - Somerset / Wiltshire - Up to £35k (Subject to experience)** Are you an **Insolvency Case Manager | Senior Insolvency Administrator**? Would you like to work **remotely** and attend the **office to work**when needed? Do you have **2 years...

  • Reviewer (Compliance)

    3 weeks ago

    Swindon, United Kingdom Nationwide Building Society Full time

    What you’ll be doing You’ll pose important and challenging questions to the business asking if we are ‘doing the right thing’? So, confidence in providing constructive challenge based on rigorous analysis and testing, as well as asking the difficult questions in a range of environments is crucial. You’ll be responsible for: Compliance...

  • Case Handler

    4 weeks ago

    Swindon, United Kingdom Direct Response Employment Services Full time

    Direct Response Employment Services are delighted to be supporting a local client of ours in the heart of Swindon who is seeking a case handler to join the team on a permanent basis. This role will be supporting a local solicitor firm however no legal experience is required as you will be acting more as a support for one of the solicitors in supporting with...

  • Case Administrator

    2 months ago

    Swindon, United Kingdom Ministry of Justice Full time

    Salary 1 - £20,126 - £24,225 Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - South West City/Town 1 - Swindon Building/Site 1 - NPS 150 VICTORIA ROAD SWINDON, SN1 3UZ Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 2 National Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time Role Type...

  • Looking for Temporary Office Work?

    1 month ago

    Swindon, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment are delighted to be supporting a fantastic organisation based in Cirencester with their search for Office Administrators to join their team on an initial temporary 6 month contract, this opportunity may have potential to be extended or lead to permanent opportunities. This role will be working within the Client Liaison team - supporting...

  • Senior Case Adviser

    2 months ago

    Swindon, United Kingdom Colbern Limited Full time

    151316-3610-2459 6.3 Senior Case Adviser (Human Resources) Trowbridge Contract £18.35 per hour Our client is looking for an experienced Senior Case Adviser (Human Resources). Based in Trowbridge. Hybrid working. 2-3 days per week in the office to be discussed at interview. The HR case management teams are responsible for providing professional HR advice...

  • Youth Justice Service Performance and Review Officer

    2 weeks ago

    Swindon, United Kingdom Swindon Borough Council Full time

    **Youth Justice Service Performance and Review Officer** **Job specification** Location: Swindon Hours: 37 Contract type: Flexible working arrangements **Salary**: £30,380 p.a. Closing date: 14/02/2023 Job reference: RNR001347 Date posted: 17/01/2023 At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is...

  • Functional Assessor

    3 weeks ago

    Swindon, United Kingdom Immagin Recruitment Full time

    Are you a Registered Adult Nurse, Physiotherapist or Occupational Therapist looking for a rewarding new career as a Functional Assessor? IMmagIN Recruitment is proud to be seeking Registered General Nurses, Physiotherapists and Occupational Therapists for a fresh opportunity within a leading global provider of government health programmes. Our Client, the...

  • Foster Carer Independent Reviewing Officer

    1 week ago

    Swindon, United Kingdom Swindon Borough Council Full time

    At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority...

  • PPC Executive

    1 week ago

    Swindon, United Kingdom Niche Recruitment Ltd Full time

    Have you been hands-on with PPC campaign execution and have experience managing PPC budgets? If you’re ready to drive your digital career forward in a Paid Search in the digital marketing and eCommerce industry, we have the perfect role for you! We are recruiting a PPC Executive for our award-winning Swindon-based digital agency, offering up to £30,000...

  • Youth Justice Service Performance and Review Officer

    2 weeks ago

    Swindon, United Kingdom Swindon Borough Council Full time

    At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority...

  • PPC Executive

    2 weeks ago

    Swindon, United Kingdom Niche Recruitment Ltd Full time

    Have you been hands-on with PPC campaign execution and have experience managing PPC budgets? If you’re ready to drive your digital career forward in a Paid Search in the digital marketing and eCommerce industry, we have the perfect role for you! We are recruiting a PPC Executive for our award-winning Swindon-based digital agency, offering up to £30,000...

  • Chief Executive Officer

    2 weeks ago

    Swindon, United Kingdom COREcruitment Ltd Full time €150,000

    Chief Executive Officer Location: Swindon (hybrid) Sector: Tourism and Travel Salary: £150,000 + bonus We are thrilled to be working with this premier inbound tour operator specialising in excursions, special events, touring, and logistics for the small, luxury, and expedition cruise market. We are seeking an exceptional Chief Executive Officer (CEO) to...

  • Chief Executive Officer

    1 week ago

    Swindon, United Kingdom Corecruitment Ltd Full time €150,000

    Chief Executive Officer Location: Swindon (hybrid)Sector: Tourism and TravelSalary: £150,000 + bonus The following information aims to provide potential candidates with a better understanding of the requirements for this role. We are thrilled to be working with this premier inbound tour operator specialising in excursions, special events, touring, and...

  • Chief Executive Officer

    2 weeks ago

    Swindon, United Kingdom COREcruitment Ltd Full time €150,000

    Chief Executive Officer Location: Swindon (hybrid) Sector: Tourism and Travel Salary: £150,000 + bonus We are thrilled to be working with this premier inbound tour operator specialising in excursions, special events, touring, and logistics for the small, luxury, and expedition cruise market. We are seeking an exceptional Chief Executive Officer (CEO) to...