Resource Planner

3 weeks ago

Glasgow, United Kingdom Atalian Servest Full time

**Job Reference: TS/AM/24-02/803/2**

**Job Title: Resource Planner**

**Location: Glasgow** -**_Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Contract**:Permanent**

**Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 37.5 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant.

**Job Overview**

We are currently recruiting for a Resource Planner to join our passionate and driven Technical Services team based at our client’s site in Glasgow.

**Benefits**
- Paid Holiday
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**
- Analyse reactive and PPM jobs and allocate them to the correct engineer resource based on location, skill, priority, and customer requirements.
- Prioritise numerous competing tasks; continuously monitor the progress of work whilst communicating any delays to the relevant people.
- Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
- Escalating customer complaints/escalations through the relevant processes.
- Reporting any scheduling issues or call progression problems to the relevant person as appropriate.
- Raise purchase orders within the system for materials for the engineers to complete their jobs on time, ensuring costs and contract thresholds are adhered to.

**About you**
- Experience working within a Scheduling/coordination/dispatching environment is essential.
- FM experience is advantageous.
- A basic understanding of the M&E industry is advantageous.
- Good understanding and experience of Microsoft Office software packages, general IT knowledge & use of CAFM are desirable.
- Excellent communication skills.

**Security Clearance to NPPV/2, or Non-Police Personnel Vetting to Level 2 required to be undertaken.**

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

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