Resource Planner

3 weeks ago

Glasgow, United Kingdom Atalian Servest Full time

**Job Reference: /**TS/AA/12-05/368/4/RP**

**Job Title: Resource Planner**

**Location: Glasgow**-**_Applicants must have the right to work in the UK_**

**Contract**:Permanent**

**Hours per week: Monday to Friday - 37.5 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant.

**Job Overview**

We are currently recruiting for a Resource Planner to join our passionate and driven Technical Services team based at our client’s site in Glasgow.

**Benefits**
- Paid Holiday
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**

Helpdesk
- Principle points of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Effective scheduling and planning of tasks for a group of engineers and suppliers within Scotland.
- Fast and accurate generation, and closure, of reactive work orders on the CAFM system.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Effective jeopardy management of jobs within the designated area as well as supporting other team members across government contracts.
- Updating database of quotations, engineering overtime and statutory compliance certification where requested.

Reporting
- Scheduled running of reports from the CAFM Concept System and distribution to a nominated person(s).
- Proactive review of operational work in progress and updating account management with contract statistics.
- Providing specific performance reports relating to business area performance across all FM functions.
- Providing figures for monthly KPI reporting

Administration Support
- Updating and recording statutory compliance documentation for all contracted buildings.
- Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
- Maintaining a register of engineer overtime and holidays.
- Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation.

**About you**
- Strong Customer service skills.
- Helpdesk experience in facilities management.
- Strong knowledge of Microsoft Office packages.
- Knowledge and understanding of property-related issues.
- Experience in working to deadlines and effective time management.
- Excellent organisation skills.
- FM experience is desirable.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

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