Children's Team Administrator

4 weeks ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

An exciting opportunity has arisen for a permanent position as a Team Administrator within the Children's Hospital.

We are looking to recruit an individual who wants to develop their administrative skills, is patient focused, enthusiastic and hard working with good attention to detail. We are a large and busy healthcare provider and want staff who are resilient, focused and who have a ‘can do attitude’.

As detailed further in the job description, you will be responsible for the day to day administrative tasks under the Paediatric medical sub-specialty (e.g. booking for day care visits, management of annual clinic booking and documents, arranging investigations, and handling the validation and appropriation of the service waiting list).

You will work closely with your Administration Manager, Service Manager and clinical teams to ensure effective service development, operational management and delivery of high quality patient services for your clinical services.

We expect that you will be a high achiever, have a high level of energy and enthusiasm, a personality that is upbeat and motivated and an ability to communicate effectively with different members of the team.

If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, please contact us for further information.

The role includes provision of administrative and secretarial support to the Paediatric medical teams based in the Childrens Hospital, LRI.

You will be accountable for the day to day administration of the Paediatric team, as well as to organise care for children under the Paediatric medical sub-specialty (e.g. booking for day care visits, management of annual clinic booking and documents, arranging investigations, and handling the validation and appropriation of the service waiting list).

Moreover you will also ensure sufficient minute taking is completed and distributed for service specific meetings, sending reminders and contacting patients as needed prior to clinical appointments to reduce DNAs. Training will be provided so that the administrator can become the responsible individual for procurement /purchases for the service. Act as contact for professional (UHL and community) enquiries to Children’s services e.g. investigation bookings and results and professional advice and finally ensure the highest standards for patient experience, quality and governance are maintained.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)

The detailed job description and main responsibilities are included as an attachment to this advert.
- To be the main point of contact for the management of specific Paediatric medical sub-specialty services.
- Management of the waiting lists and organisation of hospital appointments for Paediatric led treatments and tests.
- Act as link between specialist Paediatric medical sub-specialty teams and other Paediatric Administrators to facilitate bookings and cross cover accordingly.
- Sending reminders and contacting patients prior to clinic and test appointments.
- Distribution of results to relevant professionals.
- To provide information on a range of data as required by the management team, and to assist in accurate booking of future appointments, ensuring that patients are seen within local and national access targets.
- Act as contact for professional (UHL and community) enquiries e.g. investigation bookings, results and professional advice.
- Responsible person for all ad hoc procurements for specific the Paediatric medical sub-specialty team.
- To ensure the highest standards for patient experience, quality and governance are maintained throughout.
- Evaluate and deal appropriately wi

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