Collections Associate

7 months ago


London, United Kingdom Updraft Full time

Updraft is an award-winning, FCA-authorised, high-growth Fintech based in London. Our mission is simple - to help consumers find freedom by providing them with a fair and affordable loan to refinance their expensive credit cards, overdrafts and buy-now-pay-later schemes into one single monthly affordable payment.

After a record year in the consumer lending space, we are now looking for an ambitious Collections Associate to join our team as we embark on the next step of our journey to help many more borrowers reach financial freedom through our products.

To ensure success as a Collections Team Member you should possess experience with personal loans/ credit card debt collection and knowledge of CONC, FCA regulations around Collections, as well as Consumer Duty.

**Collection Associate Responsibilities.**:

- Preventing repeated payment delinquency by negotiating manageable payments.
- Assisting our customers with the appropriate forbearance options.
- Deal with Debt Management companies such as StepChange and PayPlan
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Dealing with all forms of insolvency.
- Direct Debit mandates - new/changes.
- Working on any failed payment cases allocated
- Contributing to team discussions and suggesting ideas for improvement.

**Requirements**:

- Experienced in a Collections role/ environment, ideally within a Financial Services organisation
- Previous experience in CRM / Intercom would be beneficial but not essential.
- Able to emphasise with borrowers and the commitment to assist them in solving issues
- Exceptional ability to communicate with customers to negotiate debt payment plans.
- Ability to collaborate on debt collection efforts with other departments.
- High level of attention to detail.
- Experienced in delivering against targets with the aim of delivering against SLAs and KPIs
- Availability to work either Saturdays or Sundays.

**Benefits**

As an early-stage employee in a fast-moving startup, you have the opportunity to shape the structure of the organisation, team and social strategy;
- We support flexible working
- Company pension
- Flexibility to work at home and in the office - with the expectation that you might need to come into the London WeWork office 2 days a week
- Free coffee
- Team events


  • Collections Associate

    7 months ago


    London, United Kingdom flatfair Full time

    Join flatfair as a Collections Associate to assist flatfair with the recovery of outstanding payments. As the Collections Associate, you’ll play a crucial role in minimising losses and providing exceptional customer service to our tenants, landlords and agents. **What you’ll be doing day to day** - Lead outbound communication with tenants, keeping them...


  • London, United Kingdom Everyday Loans Full time

    Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you! Everyday Loans are currently recruiting for Collections Associates. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender in both 2020 & 2021,...


  • London, Greater London, United Kingdom nationalmuseums.org - Jobboard Full time

    Description of the Role:This Collections and Storage Associate position involves coordinating the movement, packing, and rehousing of objects across the collections. The ideal candidate will have excellent organizational and communication skills.Key Duties:Preparation and implementation of object movement plansMaintenance of object documentation and...

  • Collections Associate

    3 weeks ago


    Chatham, Greater London, United Kingdom Everyday Loans Full time

    Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you! Everyday Loans are currently recruiting for Collections Associates. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender in both 2020 & 2021,...

  • Collections Associate

    2 months ago


    Chatham, Greater London, United Kingdom Everyday Loans Full time

    Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you! Everyday Loans are currently recruiting for Collections Associates. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender in both 2020 & 2021,...

  • Associate Lawyer

    3 weeks ago


    London, Greater London, United Kingdom Be-IT Ltd Full time

    Be-IT Ltd OverviewAs a leading specialist city-based litigation firm, we're committed to delivering outstanding results in collective actions work and competition litigation. Our team is passionate about delivering exceptional service to our clients, and we're looking for a talented Litigation Associate (2+ years PQE) to join us.This is a unique opportunity...


  • London, United Kingdom Lending Works Full time

    **Reporting to**: Customer Experience Manager We are delighted to offer a very unique and exciting opportunity to join a dynamic, innovative, and fast-growing company. If you are truly customer-focussed and want something different from the humdrum of a retail banking environment, then this Collections Consultant role is an exciting opportunity for...


  • London, Greater London, United Kingdom Hampshire County Council Full time

    Hampshire County Council seeks an experienced Plant Collection Specialist to join their team. This is a rewarding opportunity for a skilled individual to work with the plant collection and associated landscape.Job Description:As a Plant Collection Specialist, you will be responsible for maintaining the plant collection and associated landscape to the highest...


  • London, United Kingdom Qualitest Full time

    Must haves - Mac Book and iPhone experience required Available NOW; Customer service experience and tech savvy Qualitest is looking for a Data Collection Technician for a 12 week contract to support Ground Truth Data Collection initiatives and contribute to the development of VR and AR products. The focus of ground truth data collection is to capture...


  • London, Greater London, United Kingdom Ecolab Full time

    **About the Role**Ecolab seeks a skilled Collections Specialist to join our team. In this role, you will be responsible for adhering to company and department policies and procedures.You will achieve individual objectives related to aged receivables, DSO, account management and SLAs by utilizing good time management skills.Respond to incoming communications,...


  • London, Greater London, United Kingdom International Association of Sound and Audiovisual Archives Full time

    Job Description:We are seeking an experienced professional to fill the position of Director of Audiovisual Collections at the International Association of Sound and Audiovisual Archives. The successful candidate will lead the staff responsible for managing the UK's national sound archive, a world-renowned collection of sound recordings.The ideal candidate...


  • London, United Kingdom Cpl Life Sciences Full time

    **Reference Number**: JO-2304-513447 Collections Specialist **Rate**: Negotiable **Job Type**: Contract **Location**: Central London / West End Collections Specialist **Location**: Remote **Duration**: 6 months **Pay rate**: £13-£14 per hour PAYE **Job Minimum Requirements**: Performs a variety of routine and some non-routine...


  • London, Greater London, United Kingdom ZipRecruiter Full time

    Job SummaryData Collection Executive plays a pivotal role in the success of our projects. We are seeking an experienced professional to join our team as a Data Collection Executive. This is an excellent opportunity for individuals with strong field data collection skills to grow their career in a dynamic environment.About the RoleThe successful candidate...


  • London, United Kingdom Halliday Marx Full time

    Halliday Marx have partnered with a Large Housing Association to recruit a Leasehold Collections Officer on an Interim basis for 12 Months. The role is currently full working from home. Responsibilities; - Minimising arrears - Increasing cash collection whilst minimising evictions - You will be the first point of contact for effectively managing tenant...


  • London, United Kingdom TRI Consulting Ltd Full time

    A housing association is currently looking for an Income Collection Officer for about three months on a temporary basis Key responsibilities are as follows Income collection role to bring down rent arrears. Contacting residents Responsible for taking payments Be responsible for following the whole legal process for rent arrears. PAYE rate £17.59 &...


  • London, United Kingdom CCR Recruitment & Selection Full time

    **Collections Associate** **Location: Anywhere / Home-Based** **Salary: Between £22,000-£26,000 (DOE) plus bonus & benefits package** We’re looking for enthusiastic Collections Advisors (working from home) with a passion for amazing customer service and a proven track record in consumer debt collection to join my clients growing Customer Operations...


  • London, Greater London, United Kingdom Lincolnshire County Council Full time

    About the Role">We are looking for a highly skilled Senior Collections Officer to join our team at Lincolnshire County Council. As a Senior Collections Officer, you will play a key role in the implementation of collections management, development, care, and access for our substantial archive collection.You will work closely with the Collections Development...


  • London, United Kingdom Ultimate Banking Ltd Full time

    We are delighted to offer a unique and exciting opportunity to join a dynamic, innovative and fast-growing fintech lender. If you are truly customer-focussed and want something different to the stuffy, corporate environment of the bigger corporates, thenthis role is an exciting opportunity for you. The role would suit someone with at least two years’...


  • London, United Kingdom Updraft Full time

    Updraft is an award-winning, FCA-authorised, high-growth fintech based in London. Our mission is to provide consumers with the tools and resources they need to achieve financial freedom and manage their debts effectively. We are looking for a motivated Collections Team Leader to join our team and help us in our mission. As a Collections Team Leader, you...


  • London, Greater London, United Kingdom nationalmuseums.org - Jobboard Full time

    We are looking for an experienced manager to lead our Preventive Conservation team. The successful candidate will be responsible for developing and implementing strategies for preserving and conserving the museum's collections, managing budgets, and leading a team of experts in preventive conservation.The ideal candidate will have a strong background in...