Collections Team Leader

7 months ago


London, United Kingdom Updraft Full time

Updraft is an award-winning, FCA-authorised, high-growth fintech based in London. Our mission is to provide consumers with the tools and resources they need to achieve financial freedom and manage their debts effectively. We are looking for a motivated Collections Team Leader to join our team and help us in our mission.

As a Collections Team Leader, you will be responsible for managing a team of Collections Associates and overseeing the day-to-day operations of the collections department. You will be responsible for monitoring collection activities, creating and providing training to the team, completing quality assurance reviews along with any necessary coaching, and ensuring compliance with regulatory requirements. Additionally, you will work closely with other departments to identify process improvement opportunities and implement best practices in debt collection.

**Requirements**:

- Previous experience in a collections leadership role.
- Strong knowledge of collections best practices and regulatory requirements.
- Excellent communication and interpersonal skills.
- Ability to lead, motivate, and develop a team.
- Experience of creating and delivering training on key collections processes
- Ability to complete quality assurance reviews and deliver actionable feedback
- Attention to detail and ability to analyse data and metrics.
- Problem-solving and decision-making abilities.
- Experience of identifying process improvements and delivering on change
- Knowledge of FCA regulations and compliance.

**Benefits**

As an early-stage employee in a fast-moving startup, you have the opportunity to shape the structure of the organisation, team and social strategy;
- We support flexible working
- Company pension
- Flexibility to work at home and in the office - with the expectation that you might need to come into the London WeWork office 2 days a week
- Free coffee
- Team events



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