2nd Line Support Engineer

3 weeks ago


Halifax, United Kingdom OPTIMAL RECRUITMENT SOLUTIONS LIMITED Full time

We are assisting with the search for a **2nd Line Support Enginee r** for our client based in **Halifax, **they are a Dynamic IT Services company who provide IT support, Internet Services and Technical consultancy for small to medium sized businesses across the UK.

Your role will be to provide support remotely and on site when required, fixing issues and escalating more serious issues in a proactive manner. This is a fast paced role where you will enjoy a varied schedule, truly no two days are the same. You will haveprevious experience working in a similar environment and be able to build relationships internal and externally.

**Key Responsibilities**
- Second line Helpdesk / Ticket support - Path of Escalation to level 3
- First line support path of escalation
- User account password resets (where staff cannot self-serve reset)
- Endpoint setup and deployment / OS Upgrades
- Backups and maintenance of backup storage devices and backup failures
- Data recovery
- Network Switch / VLAN port changes
- Large scale software deployment
- Windows update management
- Active Directory Management and Azure Sync
- Network and Server Diagram Maintenance
- Credential Management
- Microsoft 365 management and troubleshooting
- Onsite installation of computers and VOIP phones

**Experience required**
- 5 years IT Support experience with a proven track record and relevant experience in a similar environment.
- Confident dealing with clients face to face as well as remote.
- Microsoft Desktop and Server products (Windows 10, 11, 2008, 2012, 2016, 2019)
- Microsoft Server products (Exchange Server 2010 ? 2019, SQL Server)
- Microsoft 365 solution stack (user moves, changes, deletion and troubleshooting)
- SonicWALL firewalls and switches, (configuration and diagnostics)
- Backup product technologies, Backup Exec, Datto, Veeam (backups and recovery)
- Anti-Virus technologies, Virus identification and remediation.
- Communication diagnostics; ADSL / Leased Line technologies
- VOIP solutions, provisioning and amends

This is an exciting opportunity to grow and develop your skills with a company who will over regular training, career progression and the opportunity to attend live partner events.

The hours of work are37.5 per week with some occasional overtime as required.

20 days annual leave (increasing to 25 days with service) plus bank holidays

Salary will be £26,000 plus a competitive car allowance



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