Customer Service Advisor

3 weeks ago

Uckfield, United Kingdom Mozillion Full time

Mozillion is the UK’s first dedicated marketplace for buying and selling mobile phones.

As a Customer Service Advisor at Mozillion, you’ll be responsible for communicating directly with our customers, ensuring they are 100% happy with our every stage of our service and resolving queries and problems for them as required.

You’ll be the first point of contact if a customer requires an update on their order, has a query about an existing purchase, warranty or any other element of Mozillion’s services or if we need to contact a customer to give them some further information. You’ll also be passing any sales enquiries through to our Sales Advisor.

**Key Responsibilities as a Customer Service Advisor**:

- Ensure all customer enquiries are processed in a timely manner and customers are regularly kept up to date on progress at all times.
- Create customer confidence through professional performance and exceptional commitment to customer care.
- Convey information in a clear, accurate and concise way.
- Deliver an excellent customer experience whilst handling any customer enquiries and escalating complaints to Mozillion senior management.
- Ensure all procedures, rules and regulatory compliance standards are adhered to.
- Maintain and share a high level of product, brand and Mozillion expertise.
- Update relevant internal systems to maintain an accurate record of actions taken and customer contact.

**THE SUCCESSFUL PERSON**

Mozillion is known for its excellent customer service (read our TrustPilot reviews) - we want to ensure every single one of our customers has a brilliant experience using our service and comes back to use Mozillion again and again.

We’re looking for an enthusiastic, customer-focused and detail-oriented individual, with great organisational skills and a good understanding of administrative processes and exceptional customer care.

Professionalism and the ability to communicate with customers and internal stakeholders effectively are essential skills, as is the ability to be both patient and precise.

**Key Skills and Experience Required**:

- Prior experience within a customer service role.
- Excellent written and verbal communications skills.
- Positive and pro-active attitude with the ability to work under pressure.
- Ability to efficiently use a computer including Microsoft Office to enter data and communicate with colleagues and customers.
- Capable of ensuring all procedures, rules and regulatory standards are achieved.
- Ability to work as part of a team supporting colleagues as necessary.

**ABOUT MOZILLION**

We’re changing the way people buy and sell phones. A dedicated mobile phone marketplace, Mozillion is a trusted, safe and secure way of buying and selling preowned phones.

Unlike other marketplaces, every phone sold on Mozillion is inspected, tested and validated by us before being despatched to the buyer.

Sellers get more money as Mozillion makes their preowned phone more desirable.

And buyers get more for their money, as every preowned phone is tested and guaranteed by us.

Mozillion reduces the amount of tech waste as phones are resold and reused rather than ending up in landfill or a drawer at home.

A fairer way of buying and selling for everyone: buyers, sellers, the planet.

**Salary**: £19,000.00-£20,500.00 per year

**Benefits**:

- Employee discount
- Flexitime
- Free parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Uckfield: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Uckfield

Application deadline: 30/04/2023
Reference ID: MOZCSR0423
Expected start date: 01/05/2023

Flextime

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