Housing Senior Income Recovery Officer

2 months ago

Reading, United Kingdom Reading Borough Council Full time

Job description

Full Time - Fixed Term until September 2024

We are seeking an enthusiastic, passionate, organised and team-oriented individual who enjoys a challenge where change is your ally and creativity is your best friend. To work with us to continue to be the best landlord in the town by changing lives for the better and strengthen communities. We value our staff and the difference that they make to our customers.

Our Housing and Communities Teams are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We have a great track record in building strategic partnerships, successfully bidding for Government funding, major project delivery.

**About the role**

This role is responsible for management and delivery of effective and efficient Housing Income Recovery for secure and non-secure council tenants, Rent Guarantee Scheme and Homes for Reading tenants including service charges, former tenant arrears and rechargeable repairs and emergency accommodation.

You will be responsible for delivering an effective Income collection and recovery service with a strong focus on supporting tenants to maintain their tenancies. Early intervention will be key here and you will need to constantly devise new strategies for rent collection in order for tenants to sustain their tenancies and maximise revenue.

Reporting in to the Housing Income Recovery Manager you will be responsible for leading and motivating a team of officers to reach their full potential. No two days will be the same in this fast paced environment.

You’ll work with colleagues and external stakeholders and form strong links with teams in other parts of the directorate (for example Housing Benefit, Deputy’s office, Adult Social Care and Brighter Futures for Children) to ensure that there is a co-ordination of service delivery to prevent homelessness and sustain tenancies.

You will also ensure an effective Housing Income Recovery service is provided for customers in conjunction with other statutory and voluntary agencies, in accordance with legal requirements and RBC policies and guidelines

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

**About the role**

This post will be responsible for ensuring that as the service expands and develops that we have the correct resources in place to provide an excellent Housing Income Recovery service to our tenants and work collaboratively with our colleagues and partners to ensure that robust support packages are in place to support vulnerable tenants to sustain their tenancies effectively and avoid the revolving door to homelessness

**Main duties and responsibilities**
- To have continued commitment for Reading to stay in the top quartile nationally for rent collection.
- To provide statistical based data to the Housing Income Recovery Manager weekly on the teams performance promptly identifying areas for improvement
- To devise strategies to promote payment of rent and ensuring that teams are well versed in such practices.
- To lead, manage and develop the team to meet service objectives and achieve required standards and targets
- Ensure an effective frontline Housing Income Recovery Service is provided for customers in conjunction with other statutory and voluntary agencies
- Link the function with internal and external services to deliver a cohesive approach to meet the needs of the customer
- To deliver a high-quality service in which tenants and elected members are satisfied

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
**Work Together as one team** - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

**Drive Efficiency** - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

**Be Ambitious** - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

**Make a Difference to Reading** - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time the

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