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Bank Operational Navigator

3 months ago

Ashford, United Kingdom IC24 Full time

**The Role**

This is a fantastic opportunity to join a highly experienced team, where you will be able to demonstrate your empathy, tact, and discretion in delivering high quality patient care. Do you have excellent communication skills and listening skills? Are you flexible, adaptable and calm under pressure? If so, we would love to hear from you.

We are looking for Operational Navigators to join our team and ensure the smooth delivery of our Integrated Urgent Care services. You will work as part of a pan-regional team providing a professional and courteous telephone response to clinical and non-clinical colleagues, navigating patient requirements efficiently, ensuring accuracy of patient information and adherence to company guidelines and procedures.

Direct liaison with patients may be required, including comfort calling when patients cannot be seen during IC24 clinical operating hours. The role has accountability for managing the patient queue and will ensure effective and timely distribution of calls to all available clinicians, via triage platforms, regional bases, or dispatch points.

The role demands high levels of visibility and understanding of available regional clinical resources during shifts. The role will also support the Duty Service Manager in maintaining service levels against KPIs and to respond to fluctuating demands.

**Who are we?**

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

**Location** Hybrid Working with travel to a regional base as and when required

**Hours Available** Bank hours to covering a 24/7 operational period (when required)

**What’s in it for you**:

- Hourly rate of £11.20 with enhanced bank holiday, weekend, and evening rates
- Full on the job training
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities for career progression
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes

For a job description and person specification please click here.

Closing date: 14th of March 2024

**We celebrate brave ideas and brave people.**

**careers.ic24.org.uk