Customer Service Coordinator

4 weeks ago

Maesteg, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

**Duties**:

- Provide first class customer service and take ownership of customers within your sector.
- Work effectively in a Customer Service Team, focusing on prioritisation of workload to meet agreed deadlines and SLA’s.
- Engage and develop relationships within the sector promoting full portfolio of products.
- Meet exceptional standards within the team to optimise sales opportunities and convert to orders.

**Responsibilities**:

- Preparation and processing of customer quotations and orders.
- Processing orders with a ‘right first time’ mentality.
- Be the customer’s internal advocate; effectively communicate with customers using common language and managing expectations.
- Answering queries from customers.
- Liaising internally with other departments to see queries through, ‘start to finish’ for customers.
- Ownership of identified customers, including any incoming complaints.
- Checking of technical information and pricing according to data sheets and costing models.
- Maintain records to the highest standard, whilst processing in line with regulatory and company standards.
- Utilise ‘Customer First’ Values to enhance customer service experience at every opportunity.
- Deal with queries whilst working in a fast-paced environment and working towards departmental KPI’s.
- Report customer or system issues to the Regional Accounts Team Leader in a timely manner.
- Work closely and collaborate with Marketing, Technical Services, Operations and Manufacturing to coordinate and drive activities.
- Point of escalation as customer liaison on behalf of the department/customer.
- Contribute to the continuous business improvement process and to the meeting of business objectives.
- To always be an ambassador for the company, internally and externally.
- Comply with Fatal Risk Standards, Health & Safety Policy, and safe working practices, ensure responsibility for safety and discipline in work area and report accidents and ‘near misses’ in accordance with defined safety procedures.

Paying £12.50 per hour

Working Monday to Friday

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

Pay: £12.50 per hour

Expected hours: 37 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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