Receptionist

5 months ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team.

This role is 37.5 hours per week and would be split across the four Outpatient Reception areas of the Bristol Dental Hospital.

Duties include greeting and arriving patients and their families, clinic preparation, booking patient appointments and general clerical duties under the supervision of the outpatient reception team leader.

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required

Keep waiting areas tidy and patient information materials up to date

Undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process)

Attend appropriate meetings as required by the role’s line manager
Service Development and Research

Attend training courses as required to support personal development and the needs of the service

Assist in training of new members of the team

To take part in departmental audits and associated duties

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


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